Let visitors reach you easily
Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience
Turn visitors into customers
Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat
Works with Shopify Ping
Manage your messages with Shopify Ping, a free mobile app. Access your store to send products, discounts and new orders directly in the chat
Conócenos Shopify Chat
Shopify Chat now works with Android, iOS, and iPadOS devices with Shopify Ping installed.
Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.
Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.
Messages show up inside Shopify Ping, a free mobile app available for iOS, iPadOS and Android. Ping lets you manage customer conversations, make product recommendations and share exclusive discounts to shoppers right inside your conversations with only a few taps.
With Ping and Shopify Chat you can:
- Add and customize a Chat button on your online store
- Respond to inquiries in real-time using Shopify Ping
- Make product recommendations and share exclusive discounts
- Track Shopify sales using your sales channel overview and Analytics pages
- To use Shopify Chat you must have an online store with Shopify
- Shopify Ping must be installed on an iOS, iPadOS or Android device to receive and respond to messages
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THE ONLY REASON WHY I DON'T USE IT IS BECAUSE I CAN'T HEAR THE NOTIFICATION SOUND ON MY iPHONE - IT'S NOT LOUD ENOUGH!!!!!!! i
V. H. Hess
Feature Requests: Please give us an option to do the following with Shopify Chat app:
* Custom button size text box or slider; the button is too big on mobile and covers elements of a web page on smaller 4-4.7" screens. I'd live a 35-45px icon size instead
*Choose what corner of the screen the chat button appears, and what its shape can be optionally (rounded corner tab in the corner or side of page, circle button, square shape)
* Choose a custom PNG or SVG image in place of the default icon/text options for chat button that you have designed
* Give an option to also direct message/IM using third-party URLs/profiles (Telegram. WhatsApp, etc.) within the chat window element ("Also chat via: Telegram, WhatsApp" links within the window)
For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)