Shopify Chat

Shopify Chat

par Shopify

Chat live with store visitors. Turn visitors into customers.

2.2 de 5 étoiles(37 avis)

Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free iOS app. Access your store and send products, discounts, and new orders directly in the chat


À propos de Shopify Chat

NOTE: Shopify Chat requires an iOS device. Messages are managed in Shopify Ping which is currently only available for iPhone or iPad.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free iOS app. Ping lets you send products, discounts, and new orders right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Send products, discounts, and new orders in chat
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

S'intègre à

  • Ping

Galerie de médias

Assistance

  • FAQ
  • Politique de confidentialité
  • support@shopify.com

Tarifs

Gratuit

Évaluation globale
2.2 de 5 étoiles
Basé sur 37 avis

  • 5 de 5 étoiles
    16 % des évaluations sont des évaluations à 5 étoiles
    (6)
  • 4 de 5 étoiles
    5 % des évaluations sont des évaluations à 4 étoiles
    (2)
  • 3 de 5 étoiles
    11 % des évaluations sont des évaluations à 3 étoiles
    (4)
  • 2 de 5 étoiles
    22 % des évaluations sont des évaluations à 2 étoiles
    (8)
  • 1 de 5 étoiles
    46 % des évaluations sont des évaluations à 1 étoiles

Avis les plus récents

Ripo.com.ng

i am not finding it usefull at the moment because I Use android an phone. I uninstalled it and i still have it on my store.Please help, i need it out.I would like to uninstall it permanently.

Réponse du développeur

15 novembre 2019

Hello - Apologies for your frustrations with Shopify Chat and not having support for Android at this time.

In order to uninstall:
Shopify Chat is a sales channel. To remove a sales channel in your Admin go to Settings > Sales Channels, and click the trash can beside the sales channel that you want to remove.

Thank you.

The Beer Library

I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.

NebraskaBison.com

Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger.

My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left.

I really would like for there to be a way to respond to messages on my computer as well. I think it's really weird that the only way to respond to messages is through a buggy app on my iphone.

Réponse du développeur

16 octobre 2019

Hello NebraskaBison.com,
Thanks for taking the time to write a review, we appreciate your feedback.

We have released an update to Ping (v 1.7.3) that fixes the issue that was causing the app to occasionally crash when trying to respond to messages. If your app does not automatically update, please be sure to update to version 1.7.3 of Ping to resolve the crashing.

Our apologies for any frustration this caused you.