Shopify Chat

Shopify Chat

da Shopify

Use the power of live chat to grow your business

3.1 stelle su 5(139 recensioni)

Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.


Su Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Si integra con

  • Ping

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3.1 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 29% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 8% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 11% delle recensioni sono di 3 stelle
  • 2 stelle su 5
    Il 17% delle recensioni sono di 2 stelle
  • 1 stelle su 5
    Il 35% delle recensioni sono di 1 stelle

Le recensioni più recenti

NookSleep

Easy to chat with mobile or desktop customers. Will be testing it out for Black Friday week when we have the highest volume.

WeebyPH

Great! Ill check this out thank you for this app! we want to test it out first and see the features of the app

Bloomingdeal$ Furniture Store

Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.

Risposta dello sviluppatore

23 novembre 2020

Hello Bloomingdeal$ Furniture Store, thank you for your review and feedback! Glad you love the ability to chat with customers.

For availability hours, we are working on adding that feature so keep your Shopify Ping app up to date!

There is a great Shopify blog post on the benefits and best uses of chats. I highly recommend this read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat

Hope that helps! Get in touch if you need anything else.

Best regards,
Veronica N.
Senior Support Specialist - Ping