Shopify Chat

Shopify Chat

av Shopify

Use the power of live chat to grow your business

3.7 av 5 stjärnor(215 recension)

Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

Om Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop ( or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrerar med

  • Ping



  • FAQ
  • Integritetspolicy



3.7 av 5 stjärnor

De samlade omdömen återspeglar appens nuvarande status. De samlade omdömena består av alla app-recensioner men de mest nyliga har prioritet.
  • 5 av 5 stjärnor
    38 % av betygen är 5 stjärnor
  • 4 av 5 stjärnor
    13 % av betygen är 4 stjärnor
  • 3 av 5 stjärnor
    11 % av betygen är 3 stjärnor
  • 2 av 5 stjärnor
    13 % av betygen är 2 stjärnor
  • 1 av 5 stjärnor
    25 % av betygen är 1 stjärnor

De senaste recensionerna

Natural Beauty 2021

It was really helpful in making sure my company was able to chat with our customers as they entered our website.


It's awesome. Thanks for adding this, Shopify! Hoping to see much higher conversion rates with this chat enabled on our store.

Utvecklarens svar

26 februari 2021

Hello Dormi, thank you for the awesome review!

So glad to hear that you chose Shopify Chat app to establish connections with your clients. I hope this leads to increased conversations and conversions.

If you ever need help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at

All the best,

Ruby C.
Senior Support Specialist - Ping

MARJ Butik

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Utvecklarens svar

26 februari 2021

Hi MARJ Butik, thank you for leaving a review and the feedback!

I'm happy to hear that you find the app easy to use. Please download the Shopify Ping app ( to your Android or iOS mobile device to gain access to more features like availability hours and saved replies. I'm including the link to the Shopify Chat help doc for more on setting up Shopify chat and the customer experience.

Feel free to update your review at any time and if you have any additional feedback or have any questions, please reach out to our team via the support link in the app, or directly at

Kind regards,

Ruby C.
Senior Support Specialist - Ping