Let visitors reach you easily
Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience
Turn visitors into customers
Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat
Works with Shopify Ping
Manage your messages with Shopify Ping, a free iOS app. Access your store and send products, discounts, and new orders directly in the chat
About Shopify Chat
NOTE: Shopify Chat requires an iOS device. Messages are managed in Shopify Ping which is currently only available for iPhone or iPad.
Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.
Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.
Messages show up inside Shopify Ping, a free iOS app. Ping lets you send products, discounts, and new orders right inside your conversations with only a few taps.
With Ping and Shopify Chat you can:
- Add and customize a Chat button on your online store
- Respond to inquiries in real-time using Shopify Ping
- Send products, discounts, and new orders in chat
- Track Shopify sales using your sales channel overview and Analytics pages
- To use Shopify Chat you must have an online store
- Shopify Ping must be installed on an iOS device to receive and respond to messages
Overall rating Based on 34 reviews
Most recent reviews
App is actually horrible. Ton of customer complaints. Can't customize it other than color. No options for name or email if no response. If you don't respond in X time, the customer leaves with no option to contact them afterward.
Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app
The chat feature worked very well for me. I was able to get a new customer to order easily, and some of the features of sending products and orders directly in the chat window came in handy.
However, without the ability to schedule active hours, have multiple users, and use a desktop client, I found that the tool becomes unusable for our needs. Add those features in and I would become a user again.