Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

2.7 of 5 stars(117 reviews)

Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.


About Shopify Chat

NOTE: Shopify Chat requires a mobile device. Messages are managed in Shopify Ping, which is available for iOS, iPadOS, and Android devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are installed, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

And, in case you're unavailable, Shopify Chat gives customers the option to provide a phone number or email address. This allows you to follow up with them after they leave your online store/live chat. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Build your customer list when shoppers provide contact information
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • Shopify Ping must be installed on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

2.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    21% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
  • 3 of 5 stars
    12% of ratings are 3 stars
  • 2 of 5 stars
    19% of ratings are 2 stars
  • 1 of 5 stars
    39% of ratings are 1 stars

Most recent reviews

Backyard Botanic | Plant-Dyed Goods

Easy to setup, smart with how phone numbers and email are integrated - and auto knows who is a customer.

Ediblephotos.ca

It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.

TruestYou

Great app, looking forward to more features that are soon to come. Just applied the app to our site TruestYou.com