Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Use live chat to turn visitors into customers.

1.9 of 5 stars(69 reviews)
Free
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Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free mobile app. Access your store to send products, discounts and new orders directly in the chat

About Shopify Chat

Shopify Chat now works with Android, iOS, and iPadOS devices with Shopify Ping installed.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free mobile app available for iOS, iPadOS and Android. Ping lets you manage customer conversations, make product recommendations and share exclusive discounts to shoppers right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Make product recommendations and share exclusive discounts
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • Shopify Ping must be installed on an iOS, iPadOS or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

1.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    9% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    14% of ratings are 3 stars
    (10)
  • 2 of 5 stars
    19% of ratings are 2 stars
    (13)
  • 1 of 5 stars
    54% of ratings are 1 stars
    (37)
View all 69 reviews

Most recent reviews

Necklesse

Rating
1 of 5 stars
Posted
July 8, 2020

In general the app is not bad. Just the iPhone app to answer the support request forces you to install kit. If you don't want to use it you can not even skip it and it has loads of bugs so sometimes you're just not able to answer the chat messages because the iPhone app has problems (iPhone 11 Pro). I just deleted it.

Nice Things by Helena

Rating
1 of 5 stars
Posted
July 6, 2020

This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.

MADEGREY

Rating
1 of 5 stars
Posted
July 4, 2020

Installed the app after Shopify claimed to have solved (1) showing in front of the website name. (1) is still there!!! Have the Android version which is very simple, in a bad way... Room for lots of improvements

View all reviews