Shopify Chat

Shopify Chat

by Shopify

Chat live with store visitors. Turn visitors into customers.

2.4 of 5 stars(25 reviews)

Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free iOS app. Access your store and send products, discounts, and new orders directly in the chat


About Shopify Chat

NOTE: Shopify Chat requires an iOS device. Messages are managed in Shopify Ping which is currently only available for iPhone or iPad.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free iOS app. Ping lets you send products, discounts, and new orders right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Send products, discounts, and new orders in chat
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

Overall rating
2.4 of 5 stars
Based on 25 reviews

  • 5 of 5 stars
    20% of ratings are 5 stars
    (5)
  • 4 of 5 stars
    8% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    20% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    44% of ratings are 1 stars

Most recent reviews

Akomi Wellness

Just ok. Needs significant more customizations options. Logos, branding, custom messages, FB messenger support.

InStyle Penguin

The icon is floating on the top of the website, it is impossible to move it to another position, or change the size of it (it is kinda huge). It covers half of on my "buy it" button. It is kinda annoying, since it is free, I don't want to be too critical about it. Will replace with better app after I get order for sure.

Cupid Falls Farm

I have a rewards app that runs on my site and its icon is in the lower right of my screen. The icon for this is also on the lower right so it is covered up by my rewards icon. I cant see anywhere to adjust the location of the chat icon so i guess this app will be useless to me.