Let visitors reach you easily
Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience
Turn visitors into customers
Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat
Works with Shopify Ping
Manage your messages with Shopify Ping, a free mobile app. Access your store to send products, discounts and new orders directly in the chat
About Shopify Chat
Shopify Chat now works with Android, iOS, and iPadOS devices with Shopify Ping installed.
Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.
Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.
Messages show up inside Shopify Ping, a free mobile app available for iOS, iPadOS and Android. Ping lets you manage customer conversations, make product recommendations and share exclusive discounts to shoppers right inside your conversations with only a few taps.
With Ping and Shopify Chat you can:
- Add and customize a Chat button on your online store
- Respond to inquiries in real-time using Shopify Ping
- Make product recommendations and share exclusive discounts
- Track Shopify sales using your sales channel overview and Analytics pages
- To use Shopify Chat you must have an online store with Shopify
- Shopify Ping must be installed on an iOS, iPadOS or Android device to receive and respond to messages
Most recent reviews
COSMOS GEAR CO.
Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.
Excellent platform to see customer messages, however these is need to improve showing images/pictures in app along with message.
Hello Dotstyle99, thank you very much for your review and feedback!
Agreed that allowing photos to be sent and received would be a great feature to have. It is a big request from many merchants including yourself.
Please keep your app updated as we are hoping to release this option in the near future.
All the best with your store and thanks for trying Shopify Chat and Ping!
Kit & Ping Support
I like how it prods the customers to send a message without being in the way or annoying for them so they won't leave the website.
Hello Drink2Shrink Together, thank you very much for your wonderful 5 star review and feedback!
Enjoy the app and be sure to keep it updated as we will be releasing new features in the future. If you ever need any assistance or have questions about Shopify Chat or Ping, please contact our team directly, firstname.lastname@example.org.
Kit & Ping Support