Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.5 of 5 stars(178 reviews)
Free
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Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

About Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

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Support

Pricing

Free

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    35% of ratings are 5 stars
    (62)
  • 4 of 5 stars
    12% of ratings are 4 stars
    (21)
  • 3 of 5 stars
    10% of ratings are 3 stars
    (18)
  • 2 of 5 stars
    15% of ratings are 2 stars
    (26)
  • 1 of 5 stars
    29% of ratings are 1 stars
    (51)
View all 178 reviews

Most recent reviews

Distinctive Gem Inc.

Rating
4 of 5 stars
Posted
January 19, 2021

So far so good. At first I had the Messenger App installed so there was conflict but I turned that off and now have this on and things working well.

Diamonddvine

Rating
4 of 5 stars
Last edited
January 16, 2021

I like the live chat. Not sure about the customer's email/number required to chat which may send ppl away and the fact that you have to have shopify ping opened to work it. However, it seems promising and fairly simple to install and use.

Decor By Christine - The Online Shop

Rating
5 of 5 stars
Posted
January 14, 2021

I like being able to chat with customers about my product assortment and answer any questions they may have.

View all reviews