Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.8 of 5 stars(251 reviews)
Free
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Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

About Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

3.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    43% of ratings are 5 stars
    (109)
  • 4 of 5 stars
    12% of ratings are 4 stars
    (31)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (27)
  • 2 of 5 stars
    11% of ratings are 2 stars
    (27)
  • 1 of 5 stars
    23% of ratings are 1 stars
    (57)
View all 251 reviews

Most recent reviews

公式キエルキン販売代理店 - KIERUKINSHOP FAMILE

Rating
1 of 5 stars
Posted
April 8, 2021

We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app

Developer reply

April 9, 2021

Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!

I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email to help get you set-up so customers are able to send messages and you can reply!

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

Santivia - Your Way To Good Health

Rating
1 of 5 stars
Posted
April 6, 2021

I was not able to see the chat close window on my mobile phone, even though I could see it in shopify preview. On actual mobile phone, it just disrupts my store with no close button

Developer reply

April 9, 2021

Hello Santivia - Your Way To Good Health, thank you for taking time to leave a review.

I'm sorry to hear that your customers are having issues on mobile closing the Shopify Chat widget. This can happen when the Shopify Chat button is pushed up when it conflicts with a non-Shopify made theme or a third party app. I will be following up with you via email to troubleshoot this issue with you. Look out for an email from me!

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

ZJMZYM

Rating
5 of 5 stars
Posted
April 6, 2021

very good ,we are like it ,and we will go to use in the further ,if have any problem ,we will tell you

Developer reply

April 9, 2021

Hello ZJMZYM, thank you for taking time to leave a review!

We're happy to hear that you like the Shopify Chat app. Yes, please do reach out to our support team via the support link in the app, or directly at ping@shopify.com if you have any questions, or feedback. We are happy to help!

Kind regards,

Ruby C.
Senior Support Specialist - Ping

View all reviews