Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.8 of 5 stars(255 reviews)
Free
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Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

About Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

3.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    44% of ratings are 5 stars
    (111)
  • 4 of 5 stars
    13% of ratings are 4 stars
    (32)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (27)
  • 2 of 5 stars
    11% of ratings are 2 stars
    (27)
  • 1 of 5 stars
    23% of ratings are 1 stars
    (58)
View all 255 reviews

Most recent reviews

Nutrishastra

Rating
5 of 5 stars
Posted
April 21, 2021

I am creating a website for the first time and it is as simple as 1,2,3. Too good to be true!! Kudos to team Shopify.

Developer reply

April 22, 2021

Hi Nutrishastra, thank you for the kind words and the 5-star review!

I'm thrilled to hear that you find the app easy to use. I hope this tool leads to more conversations and conversions. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com

All the best!

Ruby
Senior Support Specialist - Ping

SKCStencils

Rating
1 of 5 stars
Posted
April 17, 2021

I have not been getting notifications that people have been messaging my store! It has caused me to lose customers, never using this app again.

Developer reply

April 19, 2021

Hello SKCStencils, thank you for the feedback and review.

I'm sorry to hear that you've had issues using Shopify Chat with Shopify Ping. We have both mobile and desktop version (Shopifyping.com) of Shopify Ping which will provide audible notifications when someone chats in. I'm going to personally reach out to you via email to help you resolve the issue you've been experiencing.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

AmpleuShop

Rating
4 of 5 stars
Posted
April 14, 2021

I really like when I will chat with Shopify and it is very helpful.but some fields are not included in this section that we need help and asked from your expert

Developer reply

April 19, 2021

Hello AmpleuShop, thank you for taking the time to leave a review!

It's great to hear that you like the chat feature of Shopify Chat. I'm including a resource on how to optimize chats on your store front to get the most out of the app! Here is the link: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store

If you ever need any help, have questions or more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

View all reviews