Chatalyst Live Chat & FAQ

Chatalyst Live Chat & FAQ

by PerfectApps

Powerful live chat & FAQ for personalized customer support

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Live Chat Customer Support

Provide stunning customer support with behavior-based live chat if you feel they need help. Reduce abandoned carts and increase checkout.

Visitor behavior livechat

Monitor visitor's on-site behavior in real-time while chatting with them and tailor effective messages to improve customer support and sales

Personalized Customer Support

Get full visitor profile once you start talking to them. Identify if they are new or returning customers to provide better customer support.


About Chatalyst Live Chat & FAQ

The power of live chat

Chatalyst, a live chat solution that enables stores to talk with shoppers at every stage of the buyer's journey. But beyond live chat, we have tools that offer all insights you need to provide proactive and personalized support. By understanding customer needs to reach out proactively, you will delight more customers, turn them into your lifelong fans and remarkably boost conversion rates.

Know your customers

Send personalized messages and delight your customers with insightful visitor data

  • Online visitor list: View the list of visitors who are currently online and what they’re browsing to start chatting proactively
  • Real-time visitor behavior: Track real-time visitor activity on website to tailor messages along their buying journey
  • Instant Cart page tracking: Track visitor behavior in Cart page without any delay to reduce abandoned carts
  • Visitor information: Get the full customer profile once you start chatting – location, browser, latest orders and browsing history
  • Mapping customer info: sync Shopify data including name, email, purchase history... to know who are new or returned customers to provide personalized support

Increase checkout rate with smart triggers

Initiate conversations with customers who might need assistance

  • Create advanced triggers to sort out visitor groups on your site (which sources they come from/ searching for products/ viewing products/ added to cart/ check out successfully and much more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers (high-normal-low) to know which visitor groups need more focus
  • Manage all triggers on a list to ensure they work properly

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast and convenient way
  • Reduce repetitive questions

Do more than just chat

Leverage powerful functions in the chat composer

  • Offer discount codes to upsell and prevent cart abandonment
  • Send stickers, emojis or files to make supporting your customers easier
  • Use operator's notes as internal notes for your team inside a conversation
  • Send quick responses to reply faster to common questions

Additional features

  • Dedicated customer support team
  • Unlimited chat history
  • Generate unlimited leads
  • Auto-assign chat
  • Chat reports
  • Beautiful app design that looks like a messenger app
  • Customizable settings to make chat widget stand out and fit your store
  • Install and set up in few clicks with zero coding

Want to turn more visitors into happy customers with personalized chat experiences? Join Chatalyst today and watch your sales skyrocket!

Integrates with

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • LiveChat,
  • FAQ

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

All-in-one Plan

$19.95/month

  • 6 operator seats

  • Unlimited chat history

  • Targeted messages & triggers

  • Real-time tracking

  • Mapping customer infor

  • Automate inbox workflow

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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