Omiyage From JAPAN
it doesnt work well. Julie from Support keeps opening messages, but never replies. No sound alerts, impossible to use it on mobiles and there is no help from Support :(
This is Maria from Chatalyst ‑ Smart Live Chat Support Team. Firstly, we would like to sincerely apology for any inconvenience may have caused to you when experiencing our service.
Since we are facing high volume of users these days, the response time may be delayed some times and I'm supporting you with all your concerns via the live chat channel in the app. Please kindly check our messages and give us one more chance to support you better.
If you need any further assistance, you can also reach us at our email firstname.lastname@example.org.
Chatalyst ‑ Smart Live Chat Support Team