Beautiful app. The interface is wonderful....the customer service is great. However, there are some very important aspects of this chat program missing. For example, no app for the phone, the inability to apply store hours to the app, and the inability to allow different notifications for various different tasks (such as when a customer requests support). Keep up the good work. I am sure I will be back in the future.
Here's Maria from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great review and your feedback about our support would be really meaningful to us.
We understand that having a mobile app would be more convenience for store owners to manage requests from their customers. Our Dev is researching further and hope that we can include it in the nearest future.
Besides that, we have many other powerful tools to assist you including tracking online visitors behavior, FAQ function and creating trigger. Please let me know if you need any further assistance, we're always willing to support.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at firstname.lastname@example.org
Chatalyst ‑ Smart Live Chat Support Team