Live Chat Customer Service FAQ
Livechat More Effectively by Understanding Customer Behavior
App highlights
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Up-to-date tech: works with the latest themes
Reviews
Ice Blue Jewelry
Good app. No way to chat to customers via mobile or on the go. Needs to be intergrated with messenger or something because trying to rush on shopify to answer a customer after getting the email is too long.
Developer reply
Hi there,
I'm Jonathan from Chatalyst ‑ Smart Live Chat Support Team. Thank you very much for the feedback.
We understand that having a mobile app supporting to reply your customers anywhere at anytime is a useful function. Our Dev is still researching and hopefully we can include that function in the nearest releases.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@perfectapps.io, we are always willing to help you!
Best Regards
Jonathan
Chatalyst ‑ Smart Live Chat Support Team
Martine Wester
hello，does the app support Traditional Chinese,there is no language options,if there is some instructions explain how to set up will be greatly appreciated
Developer reply
Hi there,
Here's Maria from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great feedback.
We understand your concern but the app is only written in English at the moment. Our Dev as been noted about that point and we are researching further to improve the app in our future release.
Besides that, we have many other powerful tools to assist you including tracking online visitors behavior, FAQ function and creating trigger. Please let me know if you need any further assistance, we're always willing to support.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io
Regards,
Maria
Chatalyst ‑ Smart Live Chat Support Team
Kinder Kouture
Beautiful app. The interface is wonderful....the customer service is great. However, there are some very important aspects of this chat program missing. For example, no app for the phone, the inability to apply store hours to the app, and the inability to allow different notifications for various different tasks (such as when a customer requests support). Keep up the good work. I am sure I will be back in the future.
Developer reply
Hi there,
Here's Maria from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great review and your feedback about our support would be really meaningful to us.
We understand that having a mobile app would be more convenience for store owners to manage requests from their customers. Our Dev is researching further and hope that we can include it in the nearest future.
Besides that, we have many other powerful tools to assist you including tracking online visitors behavior, FAQ function and creating trigger. Please let me know if you need any further assistance, we're always willing to support.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io
Regards,
Maria
Chatalyst ‑ Smart Live Chat Support Team