Live Chat Customer Service FAQ

Livechat, Message, Customer Support, Upgrade Zendesk Tidio

$15 al mes. 7 días de prueba gratis. Se pueden aplicar cargos adicionales.
chatalyst live chat app customer support

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Tracking live customer view

Monitor visitor's on-site behavior in real-time, tailor effective messages to satisfy customers instead of bot messages like Tidio, Gorgias

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. A business Shopify chat solution

Live Chat Customer Service FAQ

Live Chat Customer Service FAQ

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

Se integra con

  • Live Chat
  • Real-time Tracking
  • Customer Support
  • Messenger
  • FAQ
  • Help Center
Live Chat Customer Service FAQ

Live Chat Customer Service FAQ

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

Se integra con

  • Live Chat
  • Real-time Tracking
  • Customer Support
  • Messenger
  • FAQ
  • Help Center

Precio 7 días de prueba gratis

All-in-one Plan

$15/mes

Only $5 for each additional seat

  • 6 operator seats
  • Unlimited chat history
  • Targeted messages & triggers
  • Real-time tracking
  • Mapping customer infor
  • Automate inbox workflow

* Todos los cargos se facturan en USD.
** Los cargos recurrentes, incluidos los costos mensuales o los cargos basados en el uso, se facturan cada 30 días.

Reseñas

4.7 con 5 estrellas

La calificación general refleja el estado actual de la aplicación. Es un recuento de todas las reseñas de la aplicación pero con énfasis en las más recientes.

  • 5 con 5 estrellas
    84 % de las calificaciones con 5 estrellas
  • 4 con 5 estrellas
    7 % de las calificaciones con 4 estrellas
  • 3 con 5 estrellas
    7 % de las calificaciones con 3 estrellas
  • 2 con 5 estrellas
    2 % de las calificaciones con 2 estrellas
  • 1 con 5 estrellas
    0 % de las calificaciones con 1 estrellas
    0

Shopemnz

Bom app Não há como bater papo com os clientes em seus telefones celulares mas é prático satisfeito.

Respuesta del desarrollador

3 de enero de 2022

Hi there,

I'm Harry from Chatalyst ‑ Smart Live Chat Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Chatalyst. I'm glad we were able to meet your expectations!

We understand that having a mobile app supporting to reply your customers anywhere at anytime is a useful function. Our Dev is still researching and hopefully we can include that function in the nearest releases.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Best Regards
Harry
Chatalyst ‑ Smart Live Chat Support Team

WHOLESALESINN.COM

Good app. Needs lite improvements. An administrative app would really be plus to reply customers from smart devices.

Respuesta del desarrollador

3 de enero de 2022

Hi there,

I'm Richard from Chatalyst ‑ Smart Live Chat Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Chatalyst. I'm glad we were able to meet your expectations!

We understand that having a mobile app supporting to reply your customers anywhere at anytime is a useful function. Our Dev is still researching and hopefully we can include that function in the nearest releases.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Best Regards
Richard
Chatalyst ‑ Smart Live Chat Support Team

Ice Blue Jewelry

Good app. No way to chat to customers via mobile or on the go. Needs to be intergrated with messenger or something because trying to rush on shopify to answer a customer after getting the email is too long.

Respuesta del desarrollador

20 de diciembre de 2021

Hi there,

I'm Jonathan from Chatalyst ‑ Smart Live Chat Support Team. Thank you very much for the feedback.

We understand that having a mobile app supporting to reply your customers anywhere at anytime is a useful function. Our Dev is still researching and hopefully we can include that function in the nearest releases.

If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@perfectapps.io, we are always willing to help you!

Best Regards
Jonathan
Chatalyst ‑ Smart Live Chat Support Team

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