Live Chat & Customer Service

Live Chat & Customer Service

da PerfectApps

Livechat & FAQ, Customer Support, Helpdesk. Better Zendesk Alt

4.8 stelle su 5(27 recensioni)

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Behavior Tracking in Real-time

Monitor visitor's on-site behavior in real-time, tailor effective messages to satisfy customers instead of bot messages like Tidio, Gorgias

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. Send FAQs to visitors automatically


Su Live Chat & Customer Service

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

Si integra con

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • FAQ,
  • Help Center

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Galleria multimediale

Community

  • FAQ
  • Informativa sulla privacy
  • support@perfectapps.io

Prezzi

Gratis

4.8 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.

  • 5 stelle su 5
    Il 89% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 7% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 4% delle recensioni sono di 3 stelle
  • 2 stelle su 5
    Il 0% delle recensioni sono di 2 stelle
    (0)
  • 1 stelle su 5
    Il 0% delle recensioni sono di 1 stelle
    (0)

Le recensioni più recenti

Story of Possibilities

Just uploaded a minute ago. It is what I am looking for. A clean, easy way for my customers to be in touch.

Risposta dello sviluppatore

27 settembre 2021

Hi there,

Here's Harry from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Harry
Chatalyst ‑ Smart Live Chat Support Team

ODTEA.FR

L'interface est très intuitive et très facile à paramétrer. C'est le premier chat que j'installe et j'en suis pleinement satisfait.

Risposta dello sviluppatore

14 settembre 2021

Hi there,

This is Daniel from Chatalyst ‑ Smart Live Chat Support Team. Thank you for taking the time and writing this review for us.

Your opinion is very important we will continue to improve our service to always guarantee the best quality.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Daniel
Chatalyst ‑ Smart Live Chat Support Team

Poshglamour

This App is amazing! super easy to use, looks GREAT on your website, It shows you exactly what your potential customers are up to step by step. And it's FREE! I highly recommend itttt

Risposta dello sviluppatore

12 settembre 2021

Hi there,

I'm Jonathan from Chatalyst ‑ Smart Live Chat Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Chatalyst team and we have been trying our best to develop and improve Chatalyst to serve you and meet your demand.

Please do not hesitate to let us know if you need any help via live chat or email us at support@perfectapps.io

Regards,
Jonathan
Chatalyst ‑ Smart Live Chat Support Team