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Live Chat Customer Service FAQ

Livechat More Effectively by Understanding Customer Behavior

월 $15. 7일 무료 체험.

앱 하이라이트

  • 최신 기술: 최신 테마와 함께 작동합니다

chatalyst live chat app customer support

키 값 섹션

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Tracking live customer view

Monitor visitor on-site behavior in real-time, tailor effective messages to satisfy them instead of bot messages. Online Store 2.0 supported

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. A business Shopify chat solution

App details

Live Chat Customer Service FAQ

Live Chat Customer Service FAQ

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

출시 날짜

통합하기

  • Live Chat
  • Real-time Tracking
  • Customer Support
  • Messenger
  • FAQ
  • Help Center
Live Chat Customer Service FAQ

Live Chat Customer Service FAQ

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

출시 날짜

통합하기

  • Live Chat
  • Real-time Tracking
  • Customer Support
  • Messenger
  • FAQ
  • Help Center

요금제 7일 무료 체험

PREMIUM

월 $15

  • 6 operator seats
  • Unlimited chat history
  • Targeted messages & triggers
  • Real-time tracking
  • Mapping customer infor
  • Automate inbox workflow

* 모든 비용은 USD(으)로 청구됩니다.
** 월납 혹은 사용 기반 청구를 포함한 반복 청구 금액은 30일마다 청구됩니다.

리뷰

4.6 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.

Counts per rating level
  • 평가의 82%는 별점 5 입니다.
  • 평가의 9%는 별점 4 입니다.
  • 평가의 7%는 별점 3 입니다.
  • 평가의 2%는 별점 2 입니다.
  • 평가의 0%는 별점 1 입니다.

리뷰 목록

Filter and sort reviews

  • Be marrieds

    위치 우크라이나
    앱 사용 소요 시간 12일

    The chat support is really helpful and the agent is really nice, especially Seri!! Thank you! Maybe if possible in the update, make in offline mode sent to customer one small message with a delicately asking email. Because tomorrow customer already forgets yesterday name of site.

    개발자 회신
    2022년 8월 7일

    Hi there,

    I'm Louis from Chatalyst ‑ Smart Live Chat Support Team. Thank you very much for the feedback.

    It really motivates us to continuously provide excellent customer support.

    If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@perfectapps.io, we are always willing to help you!

    Best Regards
    Louis
    Chatalyst ‑ Smart Live Chat Support Team

  • Shopemnz

    위치 브라질
    앱 사용 소요 시간 18일

    Bom app Não há como bater papo com os clientes em seus telefones celulares mas é prático satisfeito.

    개발자 회신
    2022년 1월 3일

    Hi there,

    I'm Harry from Chatalyst ‑ Smart Live Chat Support Team. It sounds like you had a good time with us.

    Thanks for taking the time to share your feedback with Chatalyst. I'm glad we were able to meet your expectations!

    We understand that having a mobile app supporting to reply your customers anywhere at anytime is a useful function. Our Dev is still researching and hopefully we can include that function in the nearest releases.

    If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

    Best Regards
    Harry
    Chatalyst ‑ Smart Live Chat Support Team

  • WHOLESALESINN.COM

    위치 영국
    앱 사용 소요 시간 4달

    Good app. Needs lite improvements. An administrative app would really be plus to reply customers from smart devices.

    개발자 회신
    2022년 1월 3일

    Hi there,

    I'm Richard from Chatalyst ‑ Smart Live Chat Support Team. It sounds like you had a good time with us.

    Thanks for taking the time to share your feedback with Chatalyst. I'm glad we were able to meet your expectations!

    We understand that having a mobile app supporting to reply your customers anywhere at anytime is a useful function. Our Dev is still researching and hopefully we can include that function in the nearest releases.

    If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

    Best Regards
    Richard
    Chatalyst ‑ Smart Live Chat Support Team

Live Chat Customer Service FAQ과(와) 비슷한 앱