Live Chat & Customer Service

Live Chat & Customer Service

提供者:PerfectApps

Livechat & FAQ, Customer Support, Helpdesk. Better Zendesk Alt

4.7 评分(38 评价)

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Behavior Tracking in Real-time

Monitor visitor's on-site behavior in real-time, tailor effective messages to satisfy customers instead of bot messages like Tidio, Gorgias

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. Send FAQs to visitors automatically


关于 Live Chat & Customer Service

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

集成

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • FAQ,
  • Help Center

查看应用的实际效果

了解应用在示例商店中的工作方式。

查看示例商店

媒体图库

支持

定价

免费

4.7 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。

  • 5 评分
    84% 的评分是 5 星
  • 4 评分
    8% 的评分是 4 星
  • 3 评分
    5% 的评分是 3 星
  • 2 评分
    3% 的评分是 2 星
  • 1 评分
    0% 的评分是 1 星
    (0)

最新评论

GAMEXMORE

einfach geil :D Richtig übersichtlich und außerdem es hat alles was ich brauche. Also ein 5 Stern =)))

开发人员回复

2021年12月5日

Hi there,

I am Andrew from Chatalyst ‑ Smart Live Chat Support Team. Thank you so much for your greathearted review.

Here we are working very hard every day to provide you with the best service. Thank you for the loving words you've shared, and thank you for being the best part of Chatalyst.

If you have any further questions, please feel free to contact us via our live chat, or email us at support@perfectapps.io, we will get back to you soonest.

Regards,
Andrew
Chatalyst ‑ Smart Live Chat Support Team

Jezabel Store

love it easy and advanced for use. love the widget very simplistice and effective for increasing crebility, and converson with customers

开发人员回复

2021年11月16日

Hi there,

This is Daniel from Chatalyst ‑ Smart Live Chat Support Team. Thank you for taking the time and writing this review for us.

Your opinion is very important we will continue to improve our service to always guarantee the best quality.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Daniel
Chatalyst ‑ Smart Live Chat Support Team

Omiyage From JAPAN

it doesnt work well. Julie from Support keeps opening messages, but never replies. No sound alerts, impossible to use it on mobiles and there is no help from Support :(

开发人员回复

2021年11月5日

Hi there,

This is Maria from Chatalyst ‑ Smart Live Chat Support Team. Firstly, we would like to sincerely apology for any inconvenience may have caused to you when experiencing our service.

Since we are facing high volume of users these days, the response time may be delayed some times and I'm supporting you with all your concerns via the live chat channel in the app. Please kindly check our messages and give us one more chance to support you better.

If you need any further assistance, you can also reach us at our email support@perfectapps.io.

Kind regards,
Maria
Chatalyst ‑ Smart Live Chat Support Team