CH‑Live Chat, FAQ, Help Center

CH‑Live Chat, FAQ, Help Center

提供者:PerfectApps

Powerful live chat & FAQ for personalized customer service

5.0 评分(7 评价)

Support Customer via Live Chat

Provide stunning customer support with behavior-based live chat if you feel they need help. Reduce abandoned carts and increase checkout.

Track behavior to live chat

Monitor visitor's on-site behavior in real-time while chatting with them and tailor effective messages to improve customer support and sales

Personalized Live Chat

Get full visitor profile once you start talking to them. Identify if they are new or returning customers to provide better customer support.


关于 CH‑Live Chat, FAQ, Help Center

The power of live chat

Chatalyst, a live chat solution that enables stores to talk with shoppers at every stage of the buyer's journey. But beyond live chat, we have tools that offer all insights you need to provide proactive and personalized support. By understanding customer needs to reach out proactively, you will delight more customers, turn them into your lifelong fans and remarkably boost conversion rates.

Know your customers

Send personalized messages and delight your customers with insightful visitor data

  • Online visitor list: View the list of visitors who are currently online and what they’re browsing to start chatting proactively
  • Real-time visitor behavior: Track real-time visitor activity on website to tailor messages along their buying journey
  • Instant Cart page tracking: Track visitor behavior in Cart page without any delay to reduce abandoned carts
  • Visitor information: Get the full customer profile once you start chatting – location, browser, latest orders and browsing history
  • Mapping customer info: sync Shopify data including name, email, purchase history... to know who are new or returned customers to provide personalized support

Increase checkout rate with smart triggers

Initiate conversations with customers who might need assistance

  • Create advanced triggers to sort out visitor groups on your site (which sources they come from/ searching for products/ viewing products/ added to cart/ check out successfully and much more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers (high-normal-low) to know which visitor groups need more focus
  • Manage all triggers on a list to ensure they work properly

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast and convenient way
  • Reduce repetitive questions

Do more than just chat

Leverage powerful functions in the chat composer

  • Offer discount codes to upsell and prevent cart abandonment
  • Send stickers, emojis or files to make supporting your customers easier
  • Use operator's notes as internal notes for your team inside a conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 seats available
  • Get email notification when your staff are all offline
  • Dedicated customer support team
  • Unlimited chat history
  • Generate unlimited leads
  • Auto-assign chat
  • Chat reports
  • Beautiful app design that looks like a messenger app
  • Customizable settings to make chat widget stand out and fit your store
  • Install and set up in few clicks with zero coding

Want to turn more visitors into happy customers with personalized chat experiences? Join Chatalyst today and watch your sales skyrocket!

集成

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • LiveChat,
  • FAQ

查看应用的实际效果

了解应用在示例商店中的工作方式。

查看示例商店

媒体图库

支持

  • 隐私政策
  • support@perfectapps.io

定价

免费

5.0 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。
  • 5 评分
    100% 的评分是 5 星
    (7)
  • 4 评分
    0% 的评分是 4 星
    (0)
  • 3 评分
    0% 的评分是 3 星
    (0)
  • 2 评分
    0% 的评分是 2 星
    (0)
  • 1 评分
    0% 的评分是 1 星
    (0)

最新评论

Hairbye

I just installed this app. At the moment seems great. Very easy to use. Great customer service. So far so good. Just a little suggestion, it would be helpful if I could receive notifications on the phone :)

开发人员回复

2021年4月13日

Hi there,

This is Brian from Chatalyst ‑ Smart Live Chat Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

If there's anything else we can do to help, please let us know via our live chat or email us at support@perfectapps.io

Regards,
Brian
Chatalyst ‑ Smart Live Chat Support Team

Ferwil Family Store

I have nothing bad to say about this app. It helps me so much. The only issue I have is when I open the chat box, I can't see where to close it. The chat box seems to be to high. Beside that, everything looks perfect.

开发人员回复

2021年4月9日

Hi there,

I'm Jonathan from Chatalyst ‑ Smart Live Chat Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Chatalyst team and we have been trying our best to develop and improve Chatalyst to serve you and meet your demand.

Please do not hesitate to let us know if you need any help via live chat or email us at support@perfectapps.io

Regards,
Jonathan
Chatalyst ‑ Smart Live Chat Support Team

TK Emporium

Only just installed & used to test only but so far seems very easy to use. Maria contacted me with helpful advice on improving the look of the app.

开发人员回复

2021年4月5日

Hi there,

Here's Harry from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Harry
Chatalyst ‑ Smart Live Chat Support Team