Live Chat & Customer Service

Live Chat & Customer Service

開發者:PerfectApps

Livechat & FAQ, Customer Support, Helpdesk. Better Zendesk Alt

4.8 5 顆星(32 評論)

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Behavior Tracking in Real-time

Monitor visitor's on-site behavior in real-time, tailor effective messages to satisfy customers instead of bot messages like Tidio, Gorgias

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. Send FAQs to visitors automatically


有關 Live Chat & Customer Service

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

整合對象:

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • FAQ,
  • Help Center

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支援

  • 常見問題
  • 隱私政策
  • support@perfectapps.io

定價

免費

4.8 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。

  • 5 5 顆星
    84% 的評等為 5 顆星
  • 4 5 顆星
    9% 的評等為 4 顆星
  • 3 5 顆星
    6% 的評等為 3 顆星
  • 2 5 顆星
    0% 的評等為 2 顆星
    (0)
  • 1 5 顆星
    0% 的評等為 1 顆星
    (0)

最近的評論

Martine Wester

hello,does the app support Traditional Chinese,there is no language options,if there is some instructions explain how to set up will be greatly appreciated

開發人員回覆

2021年10月11日

Hi there,

Here's Maria from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great feedback.

We understand your concern but the app is only written in English at the moment. Our Dev as been noted about that point and we are researching further to improve the app in our future release.

Besides that, we have many other powerful tools to assist you including tracking online visitors behavior, FAQ function and creating trigger. Please let me know if you need any further assistance, we're always willing to support.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Maria
Chatalyst ‑ Smart Live Chat Support Team

CARBON COPY

I loved this free app which has all the features, it would be helpful if a mobile app is available to respond on the go.

開發人員回覆

2021年10月10日

Hi there,

This is Brian from Chatalyst ‑ Smart Live Chat Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

If there's anything else we can do to help, please let us know via our live chat or email us at support@perfectapps.io

Regards,
Brian
Chatalyst ‑ Smart Live Chat Support Team

Samdaniels Shop

i think i am going to enjoy using it. The interphase is really very simple, Can't wait for my first interaction with a customer.

開發人員回覆

2021年10月7日

Hi there,

I'm Louis from Swift ‑ Page Speed Optimizer Support Team. Thank you very much for the feedback.

It really motivates us to continuously provide excellent customer support.

If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@perfectapps.io, we are always willing to help you!

Best Regards
Louis
Swift ‑ Page Speed Optimizer Support Team