Live Chat & Customer Service

Live Chat & Customer Service

開發者:PerfectApps

Livechat & FAQ, Customer Support, Helpdesk. Better Zendesk Alt

4.9 5 顆星(21 評論)

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Behavior Tracking in Real-time

Monitor visitor's on-site behavior in real-time, tailor effective messages to satisfy customers instead of bot messages like Tidio, Gorgias

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. Send FAQs to visitors automatically


有關 Live Chat & Customer Service

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

整合對象:

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • FAQ,
  • Help Center

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支援

  • 常見問題
  • 隱私政策
  • support@perfectapps.io

定價

免費

4.9 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    90% 的評等為 5 顆星
  • 4 5 顆星
    5% 的評等為 4 顆星
    (1)
  • 3 5 顆星
    5% 的評等為 3 顆星
    (1)
  • 2 5 顆星
    0% 的評等為 2 顆星
    (0)
  • 1 5 顆星
    0% 的評等為 1 顆星
    (0)

最近的評論

UglyXmassTees

I love this app. Easy and fun to use and works great. I'll be installing it to more of my websites and recommend them to everyone.

Notable Care

GREAT FOR BEGINNERS, I'M GLAD TO FIND THIS APP FOR MY STORE. IT'S VERY USEFUL, AND HELPFUL, SO TRY IT FOR YOUR STORE.

開發人員回覆

2021年7月25日

Hi there,

Here's Harry from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Harry
Chatalyst ‑ Smart Live Chat Support Team

Displayshop.nl

Had some questions about some settings. Asked the helpdesk and got an asnwer very soon. Good help and good app

開發人員回覆

2021年7月21日

Hi there,

This is Eric from Chatalyst ‑ Smart Live Chat Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Chatalyst users like you.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Eric
Chatalyst ‑ Smart Live Chat Support Team