Cart Recover w/ Smart Triggers
Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment
Behavior Tracking in Real-time
Monitor visitor's on-site behavior in real-time, tailor effective messages to satisfy customers instead of bot messages like Tidio, Gorgias
Personalized Customer Support
Get full visitor information with Customer Insights to know whether this is a new or returned customer. Send FAQs to visitors automatically
About Live Chat & Customer Service
Live Chat powerful solution integrate with Personalized Customer Service
Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey
Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates
Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.
Delight your customers with insightful visitor data
- View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
- Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
- Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
- Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
- Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support
Increase checkout rate with smart triggers
- Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
- Target customized messages for each trigger by popping up messages while visitors are on site
- Set priority for triggers to know which visitor groups need more focus
Integrate FAQ into chat box
- Let shoppers find answers they are looking for in a fast & convenient way
- Reduce repetitive questions & eliminate ticket backlog
Do more than just chat
- Powerful functions in the chat composer similar to/better than others like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Kustomer, Omega so feel free to migrate to us
- Offer discount codes to upsell & prevent cart abandonment
- Beautiful stickers, emojis
- File Transfer to customers
- Auto-assign chat to available agents
- Use operator's notes as internal inside conversation
- Send quick responses to reply faster to common questions
- 6 operators
- Operating Hours
- Unlimited Chat history
- Not affect to store speed performance
- Full customization to make chat widget stand out & fit your store
- Get email notification when all staff are offline
- Chat Reports
- No coding required. Install & set up in few clicks
- Live Chat,
- Real-time Tracking,
- Customer Support,
- Help Center
See the app in action
Explore how the app works in an example store.View example store
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
www.nwebshop.us BY CORNER CAPSTONE LLC
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. Good One!
My name's Robert from Swift ‑ Page Speed Optimizer Support Team. Thank you for the loving words you've shared
We are delighted that you like our service and your feedback means a lot to us and we will do our best to deserve your trust.
If you need any further assistance, please let us know via our live chat or email us at firstname.lastname@example.org
Swift ‑ Page Speed Optimizer Support Team
hello，does the app support Traditional Chinese,there is no language options,if there is some instructions explain how to set up will be greatly appreciated
Here's Maria from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great feedback.
We understand your concern but the app is only written in English at the moment. Our Dev as been noted about that point and we are researching further to improve the app in our future release.
Besides that, we have many other powerful tools to assist you including tracking online visitors behavior, FAQ function and creating trigger. Please let me know if you need any further assistance, we're always willing to support.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at email@example.com
Chatalyst ‑ Smart Live Chat Support Team
I loved this free app which has all the features, it would be helpful if a mobile app is available to respond on the go.
This is Brian from Chatalyst ‑ Smart Live Chat Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
If there's anything else we can do to help, please let us know via our live chat or email us at firstname.lastname@example.org
Chatalyst ‑ Smart Live Chat Support Team