CH‑Live Chat, FAQ, Help Center

CH‑Live Chat, FAQ, Help Center

by PerfectApps

Powerful live chat & FAQ for personalized customer service

5.0 of 5 stars(6 reviews)

Support Customer via Live Chat

Provide stunning customer support with behavior-based live chat if you feel they need help. Reduce abandoned carts and increase checkout.

Track behavior to live chat

Monitor visitor's on-site behavior in real-time while chatting with them and tailor effective messages to improve customer support and sales

Personalized Live Chat

Get full visitor profile once you start talking to them. Identify if they are new or returning customers to provide better customer support.


About CH‑Live Chat, FAQ, Help Center

The power of live chat

Chatalyst, a live chat solution that enables stores to talk with shoppers at every stage of the buyer's journey. But beyond live chat, we have tools that offer all insights you need to provide proactive and personalized support. By understanding customer needs to reach out proactively, you will delight more customers, turn them into your lifelong fans and remarkably boost conversion rates.

Know your customers

Send personalized messages and delight your customers with insightful visitor data

  • Online visitor list: View the list of visitors who are currently online and what they’re browsing to start chatting proactively
  • Real-time visitor behavior: Track real-time visitor activity on website to tailor messages along their buying journey
  • Instant Cart page tracking: Track visitor behavior in Cart page without any delay to reduce abandoned carts
  • Visitor information: Get the full customer profile once you start chatting – location, browser, latest orders and browsing history
  • Mapping customer info: sync Shopify data including name, email, purchase history... to know who are new or returned customers to provide personalized support

Increase checkout rate with smart triggers

Initiate conversations with customers who might need assistance

  • Create advanced triggers to sort out visitor groups on your site (which sources they come from/ searching for products/ viewing products/ added to cart/ check out successfully and much more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers (high-normal-low) to know which visitor groups need more focus
  • Manage all triggers on a list to ensure they work properly

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast and convenient way
  • Reduce repetitive questions

Do more than just chat

Leverage powerful functions in the chat composer

  • Offer discount codes to upsell and prevent cart abandonment
  • Send stickers, emojis or files to make supporting your customers easier
  • Use operator's notes as internal notes for your team inside a conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 seats available
  • Get email notification when your staff are all offline
  • Dedicated customer support team
  • Unlimited chat history
  • Generate unlimited leads
  • Auto-assign chat
  • Chat reports
  • Beautiful app design that looks like a messenger app
  • Customizable settings to make chat widget stand out and fit your store
  • Install and set up in few clicks with zero coding

Want to turn more visitors into happy customers with personalized chat experiences? Join Chatalyst today and watch your sales skyrocket!

Integrates with

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • LiveChat,
  • FAQ

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Free

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Ferwil Family Store

I have nothing bad to say about this app. It helps me so much. The only issue I have is when I open the chat box, I can't see where to close it. The chat box seems to be to high. Beside that, everything looks perfect.

Developer reply

April 9, 2021

Hi there,

I'm Jonathan from Chatalyst ‑ Smart Live Chat Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Chatalyst team and we have been trying our best to develop and improve Chatalyst to serve you and meet your demand.

Please do not hesitate to let us know if you need any help via live chat or email us at support@perfectapps.io

Regards,
Jonathan
Chatalyst ‑ Smart Live Chat Support Team

TK Emporium

Only just installed & used to test only but so far seems very easy to use. Maria contacted me with helpful advice on improving the look of the app.

Developer reply

April 5, 2021

Hi there,

Here's Harry from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Harry
Chatalyst ‑ Smart Live Chat Support Team

DAISO SINGAPORE

The ui of this app is good and there are lots of customizations for it. The live help chat also allows the user to request for assistance live.

Developer reply

March 30, 2021

Hi there,

This is Daniel from Chatalyst ‑ Smart Live Chat Support Team. Thank you for taking the time and writing this review for us.

Your opinion is very important we will continue to improve our service to always guarantee the best quality.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Daniel
Chatalyst ‑ Smart Live Chat Support Team