CH‑Live Chat, FAQ, Help Center

The power of live chat

Chatalyst, a live chat solution that enables stores to talk with shoppers at every stage of the buyer's journey. But beyond live chat, we have tools that offer all insights you need to provide proactive and personalized support. By understanding customer needs to reach out proactively, you will delight more customers, turn them into your lifelong fans and remarkably boost conversion rates.

Know your customers

Send personalized messages and delight your customers with insightful visitor data

• Online visitor list: View the list of visitors who are currently online and what they’re browsing to start chatting proactively
• Real-time visitor behavior: Track real-time visitor activity on website to tailor messages along their buying journey
• Instant Cart page tracking: Track visitor behavior in Cart page without any delay to reduce abandoned carts
• Visitor information: Get the full customer profile once you start chatting – location, browser, latest orders and browsing history
• Mapping customer info: sync Shopify data including name, email, purchase history... to know who are new or returned customers to provide personalized support

Increase checkout rate with smart triggers

Initiate conversations with customers who might need assistance

• Create advanced triggers to sort out visitor groups on your site (which sources they come from/ searching for products/ viewing products/ added to cart/ check out successfully and much more)
• Target customized messages for each trigger by popping up messages while visitors are on site
• Set priority for triggers (high-normal-low) to know which visitor groups need more focus
• Manage all triggers on a list to ensure they work properly

Integrate FAQ into chat box

• Let shoppers find answers they are looking for in a fast and convenient way
• Reduce repetitive questions

Do more than just chat

Leverage powerful functions in the chat composer

• Offer discount codes to upsell and prevent cart abandonment
• Send stickers, emojis or files to make supporting your customers easier
• Use operator's notes as internal notes for your team inside a conversation
• Send quick responses to reply faster to common questions

Additional features

• 6 seats available
• Get email notification when your staff are all offline
• Dedicated customer support team
• Unlimited chat history
• Generate unlimited leads
• Auto-assign chat
• Chat reports
• Beautiful app design that looks like a messenger app
• Customizable settings to make chat widget stand out and fit your store
• Install and set up in few clicks with zero coding

Want to turn more visitors into happy customers with personalized chat experiences? Join Chatalyst today and watch your sales skyrocket!