Live Chat & Customer Service

Live Chat & Customer Service

by PerfectApps

Livechat & FAQ, Customer Support, Helpdesk. Better Zendesk Alt

4.8 of 5 stars(13 reviews)

Cart Recover w/ Smart Triggers

Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment

Behavior Tracking in Real-time

Monitor visitor's on-site behavior in real-time, tailor effective messages to satisfy customers instead of bot messages like Tidio, Gorgias

Personalized Customer Support

Get full visitor information with Customer Insights to know whether this is a new or returned customer. Send FAQs to visitors automatically


About Live Chat & Customer Service

Live Chat powerful solution integrate with Personalized Customer Service

Chatalyst, beyond other live Shopify chat app, enabled 1000s stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey.

Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates

Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.

Delight your customers with insightful visitor data

  • View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
  • Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
  • Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
  • Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
  • Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support

Increase checkout rate with smart triggers

  • Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
  • Target customized messages for each trigger by popping up messages while visitors are on site
  • Set priority for triggers to know which visitor groups need more focus

Integrate FAQ into chat box

  • Let shoppers find answers they are looking for in a fast & convenient way
  • Reduce repetitive questions & eliminate ticket backlog

Do more than just chat

  • Powerful functions in the chat composer similar to/better than other solutions like Zendesk, Freshdesk, Gorgias, Reamaze, Chatra, Tidio, JivoChat, Tawk, Pure Chat, Manychat, WeChat, Intercom, Omega so feel free to migrate to us
  • Offer discount codes to upsell & prevent cart abandonment
  • Beautiful stickers, emojis
  • File Transfer to customers
  • Auto-assign chat to available agents
  • Use operator's notes as internal inside conversation
  • Send quick responses to reply faster to common questions

Additional features

  • 6 operators
  • Operating Hours
  • Unlimited Chat history
  • Not affect to store speed performance
  • Full customization to make chat widget stand out & fit your store
  • Get email notification when all staff are offline
  • Chat Reports
  • No coding required. Install & set up in few clicks

Integrates with

  • Live Chat,
  • Real-time Tracking,
  • Customer Support,
  • Messenger,
  • FAQ,
  • Help Center

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Free

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

SEMPAZ

This app helps me. It looks very good and effective. Also, I can tracks for the behavior of my customers on-site. Thanks!!!

Developer reply

June 10, 2021

Hi there,

I'm Louis from Chatalyst ‑ Smart Live Chat Support Team. Thank you very much for the feedback.

It really motivates us to continuously provide excellent customer support.

If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@perfectapps.io, we are always willing to help you!

Best Regards
Louis
Chatalyst ‑ Smart Live Chat Support Team

VARDHAMAN MEGATECH PRIVATE LIMITED

Great App for Setting up Live Chats on your Website. Easy to set-up & very very powerful. Must have!

Developer reply

June 1, 2021

Hi there,

This is Brian from Chatalyst ‑ Smart Live Chat Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

If there's anything else we can do to help, please let us know via our live chat or email us at support@perfectapps.io

Regards,
Brian
Chatalyst ‑ Smart Live Chat Support Team

Kinder Kouture

Beautiful app. The interface is wonderful....the customer service is great. However, there are some very important aspects of this chat program missing. For example, no app for the phone, the inability to apply store hours to the app, and the inability to allow different notifications for various different tasks (such as when a customer requests support). Keep up the good work. I am sure I will be back in the future.

Developer reply

May 27, 2021

Hi there,

Here's Maria from Chatalyst ‑ Smart Live Chat Support Team. Thanks for your great review and your feedback about our support would be really meaningful to us.

We understand that having a mobile app would be more convenience for store owners to manage requests from their customers. Our Dev is researching further and hope that we can include it in the nearest future.

Besides that, we have many other powerful tools to assist you including tracking online visitors behavior, FAQ function and creating trigger. Please let me know if you need any further assistance, we're always willing to support.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@perfectapps.io

Regards,
Maria
Chatalyst ‑ Smart Live Chat Support Team