Order Tracking & Chatbot

About Live Chat for eCommerce powered by ShippingChimp

With ShippingChimp’s eCommerce chatbot, offer great customer service at zero effort. Provide all order-delivery related details at once to your Shopify customers The eCommerce chat widget sits at the bottom of your website. The chat widget prompts the customer to ask “where is my order?”. The customer may also file return requests or dispute lost & damages via chat widget.

1. 24/7 Order-delivery look up from your chatbot. Automatically respond to most frequently asked customer queries about order delivery. Allow bots to respond to all order-delivery-related details with high accuracy 24/7. In the absence of the operator, bots can man the service desk. In the event of a complex customer issue, bots transfer the queries to an operator.

2. Facilitate disputing returns, missing, and damages through live chat. Shoppers can now hop on to chatbot to file return requests. With ShippingChimp's chatbot, shoppers can lodge a return request from within the bot. As soon as they click on the returns option, shoppers navigate to the self-serve returns portal. On navigating to the portal, they may upload an image of the item they wish to return. The same process can be followed when disputing a lost or damaged item.

3. Connect with WhatsApp for more convenience. If your agents are not online, customers can connect with agents through Whatsapp. They can transfer the chat to Whatsapp by clicking on the "Message us on Whatsapp" option. Respond to customer queries on the popular messaging app. Improve first response time by addressing customer queries on their channel of convenience.