Get 24/7 Customer Support
Respond fast to all your Facebook, Instagram comments, Chat and Emails. Respond fast during after hours and peak times.
Drive conversion by answering pre-sale questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.
Connects to your help desk
Integrates with Gorgias, Zendesk, Freshdesk, Kustomer, Intercom, Front. No dev work needed
About Chatdesk ‑ Email & FB Support
Chatdesk Scales Customer Service for Your E-commerce Brand
We bring together Superfans of your brand to solve tickets and drive conversions, with responses that perfectly match your brand voice from day one.
With Chatdesk, you can solve repetitive email tickets and increase conversions on Facebook and Instagram comments with personalized customer support.
We help you scale your customer care efficiently with high quality agents who are Superfans of your brand. The Superfans work alongside your support team and free up your time.
You get 24/7 coverage, happier customers and more conversions.
- Pre-sale FAQs, Product questions and availability
- Engagement on Facebook, Instagram & Social Ads
- Protecting brand reputation by moderating spam & negative comments
- Order status, Returns, Promo codes, Cancellations, Defects / damages, Address / order changes, Login issues and technical troubleshooting
- 24/7 support coverage during after hours and peak times
- Ticket prioritization and tagging
- Hiring, training & scheduling Superfans of your brand
- Ensuring consistent brand voice
How it works
- Add your channels. Our platform learns from your historical tickets by using machine learning.
- Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.
- Customer messages get routed to your Experts to solve. Responses are personalized for each customer.
Why Chatdesk is better than Chatbots
- Chatbots have robotic, impersonal responses to customers. Chatdesk gives you personalized responses from Superfans of your brand
- For bots, you have to setup scripts, flows, FAQ responses and keep them up to date. With Chatdesk, your Chatdesk Experts can start responding to customers in 1 day. No pre-work needed
- For chatbots, when your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes. With Chatdesk, you can make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control
High quality and personalized
From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.
Set your monthly budget and scale up and down at any time. You only pay per ticket solved. No upfront costs.
Launch in days
No dev work or training needed. Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).
Pricing 14-day free trial
$25 per each additional 10 tickets
$23 per each additional 10 tickets
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Thinx | Thinx (BTWN) | Speax
Our CX team at Thinx has significantly benefited from onboarding Chatdesk last year. At first, we used the Shift tool to automate some of our common phone requests like returns and forward calls to chat. We then most recently onboarded Chatdesk Teams and Trends for social support. With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. With trends, we have also been able to quantify the types of conversations across our social media channels. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our concerns and questions with extreme care and attention. The team, in general, is incredibly efficient and responsive to any issues or questions we flag. I really could not imagine a better team to support us!
Chatdesk has supported our growth by helping us maintain fast response times and high-quality service over social channels. Our business fluctuates seasonally so Chatdesk's flexibility allows us to seamlessly scale our team based on demand. The Chatdesk team is also super responsive and easy to work with.
Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.