Chatdesk ‑ Email & FB Support

Chatdesk Scales Customer Service for Your E-commerce Brand

We bring together Superfans of your brand to solve tickets and drive conversions, with responses that perfectly match your brand voice from day one.

With Chatdesk, you can solve repetitive email tickets and increase conversions on Facebook and Instagram comments with personalized customer support.

We help you scale your customer care efficiently with high quality agents who are Superfans of your brand. The Superfans work alongside your support team and free up your time.

You get 24/7 coverage, happier customers and more conversions.

Chatdesk Solves

• Pre-sale FAQs, Product questions and availability
• Engagement on Facebook, Instagram & Social Ads
• Protecting brand reputation by moderating spam & negative comments
• Order status, Returns, Promo codes, Cancellations, Defects / damages, Address / order changes, Login issues and technical troubleshooting
• 24/7 support coverage during after hours and peak times
• Ticket prioritization and tagging
• Hiring, training & scheduling Superfans of your brand
• Ensuring consistent brand voice

How it works

1. Add your channels. Our platform learns from your historical tickets by using machine learning.
2. Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.
3. Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

Why Chatdesk is better than Chatbots

• Chatbots have robotic, impersonal responses to customers. Chatdesk gives you personalized responses from Superfans of your brand
• For bots, you have to setup scripts, flows, FAQ responses and keep them up to date. With Chatdesk, your Chatdesk Experts can start responding to customers in 1 day. No pre-work needed
• For chatbots, when your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes. With Chatdesk, you can make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Low pricing

Set your monthly budget and scale up and down at any time. You only pay per ticket solved. No upfront costs.

Launch in days

No dev work or training needed. Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).