Chatdesk ‑ Email & FB Support

Chatdesk ‑ Email & FB Support

af Chatdesk

Increase sales on Facebook, Instagram, Chat & Email Support

5.0 af 5 stjerner(6 anmeldelse)

Get 24/7 Customer Support

Respond fast to all your Facebook, Instagram comments, Chat and Emails. Respond fast during after hours and peak times.

Increase sales

Drive conversion by answering pre-sale questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.

Connects to your help desk

Integrates with Gorgias, Zendesk, Freshdesk, Kustomer, Intercom, Front. No dev work needed


Om Chatdesk ‑ Email & FB Support

Chatdesk Scales Customer Service for Your E-commerce Brand

We bring together Superfans of your brand to solve tickets and drive conversions, with responses that perfectly match your brand voice from day one.

With Chatdesk, you can solve repetitive email tickets and increase conversions on Facebook and Instagram comments with personalized customer support.

We help you scale your customer care efficiently with high quality agents who are Superfans of your brand. The Superfans work alongside your support team and free up your time.

You get 24/7 coverage, happier customers and more conversions.

Chatdesk Solves

  • Pre-sale FAQs, Product questions and availability
  • Engagement on Facebook, Instagram & Social Ads
  • Protecting brand reputation by moderating spam & negative comments
  • Order status, Returns, Promo codes, Cancellations, Defects / damages, Address / order changes, Login issues and technical troubleshooting
  • 24/7 support coverage during after hours and peak times
  • Ticket prioritization and tagging
  • Hiring, training & scheduling Superfans of your brand
  • Ensuring consistent brand voice

How it works

  1. Add your channels. Our platform learns from your historical tickets by using machine learning.
  2. Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.
  3. Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

Why Chatdesk is better than Chatbots

  • Chatbots have robotic, impersonal responses to customers. Chatdesk gives you personalized responses from Superfans of your brand
  • For bots, you have to setup scripts, flows, FAQ responses and keep them up to date. With Chatdesk, your Chatdesk Experts can start responding to customers in 1 day. No pre-work needed
  • For chatbots, when your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes. With Chatdesk, you can make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Low pricing

Set your monthly budget and scale up and down at any time. You only pay per ticket solved. No upfront costs.

Launch in days

No dev work or training needed. Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).

Kan integreres med

  • Gorgias,
  • Zendesk,
  • Freshdesk,
  • Kustomer,
  • Facebook,
  • Instagram

Mediegalleri

Support

Priser 14 dages gratis prøveperiode

Se alle prismuligheder
Growth plan

$99/måned

$25 per each additional 10 tickets

  • Unlimited Customer support agents

  • 40 solved tickets per month included

  • Facebook

  • Instagram

  • Live Chat

  • Email

  • Customer Service

Advanced plan

$900/måned

$23 per each additional 10 tickets

  • Unlimited Customer support agents

  • 400 solved tickets per month included

  • Facebook

  • Instagram

  • Live Chat

  • Email

  • Customer Service

* Alle debiteringer faktureres i USD. Faste debiteringer, herunder månedlige debiteringer eller brugsgebyrer, faktureres hver 30. dag.

5.0 af 5 stjerner

Den samlede bedømmelse afspejler appens aktuelle status. Den tager højde for alle appanmeldelser, men prioriterer de nyeste.
  • 5 af 5 stjerner
    100 % af bedømmelserne er på 5 stjerner
    (6)
  • 4 af 5 stjerner
    0 % af bedømmelserne er på 4 stjerner
    (0)
  • 3 af 5 stjerner
    0 % af bedømmelserne er på 3 stjerner
    (0)
  • 2 af 5 stjerner
    0 % af bedømmelserne er på 2 stjerner
    (0)
  • 1 af 5 stjerner
    0 % af bedømmelserne er på 1 stjerner
    (0)

Seneste anmeldelser

Andie

Chatdesk has supported our growth by helping us maintain fast response times and high-quality service over social channels. Our business fluctuates seasonally so Chatdesk's flexibility allows us to seamlessly scale our team based on demand. The Chatdesk team is also super responsive and easy to work with.

Mented Cosmetics

Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.

Unbound

Our Chatdesk Experts have been super helpful in providing support to our customers during after hours and peak times. We've been really impressed with the quality of their work and how easy it is to set flexible schedules that fit our needs. They're super responsive and will absolutely work closely with you to learn your brand voice and execute customer service the way you need them to.