Chatdesk: 24/7 Support

Our experience with Chatdesk has been fantastic. The service has been exceptional, and the results are absolutely exceptional. I really recommend Chatdesk to anyone looking to enhance their customer experience and expand the opportunity for revenue in a real, easy to use way. Adding them to our suite of apps has been instrumental in our recent success.

ChatDesk is the perfect solution for any company looking to scale or manage its customer support service while preserving the gold standard of customer satisfaction. Under 5'10 is a fast growing E-Commerce Brand. As such, we needed a larger customer support staff to meet the demand of nonstop tickets flowing into our Gorgias helpdesk via email, chat, SMS, and social media channels. The particularities of our brand are VERY unique making it time intensive and thereby costly to train new CS agent in-house the old fashion way. Our online shoppers are beyond excited when they discover our brand but feel lost in how to find their proper fit. Their needs could be sensitive and as such, guiding customers to find clothes that fit them potentially for the very first time in their lives is no 'short' task. The returning customer loyalty is very strong as well. This made us even more hesitant to hire 3rd party help but 24/7 coverage was needed and we were falling way behind. Keep in mind that we also use several systems and apps integrated with Shopify including but not limited to our 3PL warehouse management system. With all this taken into account, we were vigilant to not sacrifice the quality of our customer satisfaction and system operations by loosely scaling our staff in search of relief out there only to likely get unsatisfactory results or even worse. We are grateful here at Under 5'10 that Chatdesk found us and reached out for a meeting to discuss taking the wheel to fully managing our customer service department. Set up was simple and they blew us away with their machine learning software, 24/7 coverage, affordable pricing costs, and their creative training process for auditing the experts to always ensure delivery of precisely on-brand, perfectly personalized responses. A huge shout out to Alexander, Caitlin, and Aneto for always professionally staying on top of our account and leading our CX experts with a smile! It's been a true pleasure working together. Thank you ChatDesk for being an essential part of our brand.

We have had great success with Chatdesk. Our ROI is beyond anything we could have projected. Highly recommend.

Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice.

The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!