Chatdesk 24/7 Customer Support

Get 24/7 high-quality coverage with pay per ticket pricing

With plans starting with as little as 40 tickets, simply choose the ticket volume that works best for you, and then easily flex up or down to cost-effectively keep pace with your ever-changing customer demand.

Worry-free customer support outsourcing.

92% of e-commerce brands who work with us stay with us. We take recruiting, training, and managing agents off your plate and guarantee the same quality as in-house support. All accounts get a Client Success Manager at no additional cost so we can ensure 100% client satisfaction.

Get additional support during peak times (promos, ad campaigns, holidays, etc).

The faster you can respond to customers - especially during peak times - the more you can optimize on conversions and keep those CSAT scores up. When those peak periods hit, you can scale up your plan for that month, and then scale back down after.

Integration takes less than 10 minutes.

Connect your helpdesk and social accounts, and you’ll be instantly integrated. We work with Gorgias, Zendesk, Reamaze, Freshdesk, Kustomer, Gladly, Front, Helpscout, Facebook, Instagram, and TikTok. No dev work needed.

You can also schedule a call with us to help you get set up in minutes. Or if you have any questions, send us an email at info@chatdesk.com and we’ll be happy to help.

We can help support all types of tickets:

• Pre-sale inquiries including: Product-related questions and availability
• Order Status
• Returns
• Promo codes,
• Cancellations
• Defects/damages
• Address Order Changes
• Login issues
• Checkout issues
• Technical Troubleshooting
• Moderation of spam and negative comments on social
• Community engagement on social
• Proactive Social Engagement

How it Works

1. After you integrate your social and help desk channels, we’ll schedule a call with you so we can help you prepare for your pilot.

2. In the meantime, Chatdesk comes up with a Standard Response Guide using our BrandScript Technology. It analyzes your previous responses to come up with guidelines for our Experts.

3. In our pilot prep session, we’ll go over any questions you have and the following: (a) The Standard Response Guide (b) Which tickets you want prioritized (c) Hours of coverage (after-hours, weekend, 24/7, regular business hours?) (d) When you want to go live

4. Once we’re all set there, Chatdesk starts recruiting and training Experts.

5. When Experts have completed the training and pass the test, we go live.

6. For ongoing support, our Client Success Managers typically like to meet with you once a week to keep you up to date. Outside of that, you can Slack or e-mail your Client Success manager any time with questions.