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Chatdesk: On‑demand Support

Respond quickly to customers with 24/7 US-based support teams.

Gratis plan tillgänglig. 14-dags gratis testversion. Ytterligare avgifter kan tillkomma.

Höjdpunkter i appen

  • Smidigt arbetsflöde: använd direkt i Shopify-admin

  • Hastighetstestat: ingen påverkan på din webbshop

Del av nyckelvärden

Get Support Agents, On-demand

Access high-quality, on-demand customer support agents in the US. Chatdesk works with Gorgias, Zendesk, Yotpo & 35+ other support platforms.

Real Human Support, No Hassles

NEVER worry about hiring or training customer support resources. Chatdesk dynamically assigns service agents to your store, no commitments.

Outsource Support, Grow Faster

With outsourced support, you can boost conversions by up to 10% and reach 90+ NPS. Link your existing support platform without developers.

App details

Chatdesk: On‑demand Support

Chatdesk: On‑demand Support

What is Chatdesk?

Chatdesk gives you access to high-quality support agents in the US. Just connect to your support platform like Gorgias, Zendesk, Freshdesk, Intercom, or any other, and Chatdesk will dynamically assign real human agents to handle your ticket and customer chat.

Shopify stores love Chatdesk on-demand customer support teams:

  • “Chatdesk has been so helpful - our response times are significantly lower and the agents are available 24/7 including weekends.” - WeWoreWhat.com

  • “We're VERY brand-conscious and customer satisfaction is our highest priority, but Chatdesk has made it possible to scale.” - liveoutlaw.com

  • “We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much ‘set it and forget it’ when it comes to all of my inbound from social / email, etc.” - fitfighter.com

Reasons you will love Chatdesk customer support teams

  • Add the power of real human customer support to your existing help desk platform
  • Agents handle help tickets, emails, chats, and social media support requests
  • Dynamically assigned support teams work for YOUR store’s volume, no stress
  • Instantly scale customer support for peak sales like holidays, black fridays and just any day with high support volume
  • High-quality, US-based, and the support agents always stay on-brand with our BrandScript Technology
  • Zero hassle for you - we hire, train and manage your customer support agents

Chatdesk works seamlessly with plug and play integration

Connect Chatdesk with Zendesk, Freshdesk, Gorgias, Intercom, Yotpo or with any other platform. We also provide direct integration with 35+ help desk, chat and customer service platforms. Start in minutes without any developer support.

Impact of Chatdesk support and helpdesk teams:

  1. Quickly resolve customer support tickets - using Helpdesk, Chat, Email and other tools
  2. Respond to customer queries on social channels - WhatsApp, Facebook, Instagram, Twitter and more
  3. Engage customers better and help them take a faster journey to checkout
  4. Keep your support on-brand and deliver a seamless customer experience
  5. Create happier customers, convert more carts and boost sales.

Flexible, pay-per-ticket pricing - starts at just 40 tickets.

Choose the volume that works best for you, and then easily flex up or down based on your customer demand.

It was never this easy to power up your customer support with real human teams. Questions? Email us at info@chatdesk.com

Add App today and get first 100 tickets FREE.

Lanseringsdatum

Integrerar med

  • Gorgias
  • Zendesk
  • Intercom
  • Freshdesk
  • Yotpo
  • Salesforce
Chatdesk: On‑demand Support

Chatdesk: On‑demand Support

What is Chatdesk?

Chatdesk gives you access to high-quality support agents in the US. Just connect to your support platform like Gorgias, Zendesk, Freshdesk, Intercom, or any other, and Chatdesk will dynamically assign real human agents to handle your ticket and customer chat.

Shopify stores love Chatdesk on-demand customer support teams:

  • “Chatdesk has been so helpful - our response times are significantly lower and the agents are available 24/7 including weekends.” - WeWoreWhat.com

  • “We're VERY brand-conscious and customer satisfaction is our highest priority, but Chatdesk has made it possible to scale.” - liveoutlaw.com

  • “We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much ‘set it and forget it’ when it comes to all of my inbound from social / email, etc.” - fitfighter.com

Reasons you will love Chatdesk customer support teams

  • Add the power of real human customer support to your existing help desk platform
  • Agents handle help tickets, emails, chats, and social media support requests
  • Dynamically assigned support teams work for YOUR store’s volume, no stress
  • Instantly scale customer support for peak sales like holidays, black fridays and just any day with high support volume
  • High-quality, US-based, and the support agents always stay on-brand with our BrandScript Technology
  • Zero hassle for you - we hire, train and manage your customer support agents

Chatdesk works seamlessly with plug and play integration

Connect Chatdesk with Zendesk, Freshdesk, Gorgias, Intercom, Yotpo or with any other platform. We also provide direct integration with 35+ help desk, chat and customer service platforms. Start in minutes without any developer support.

Impact of Chatdesk support and helpdesk teams:

  1. Quickly resolve customer support tickets - using Helpdesk, Chat, Email and other tools
  2. Respond to customer queries on social channels - WhatsApp, Facebook, Instagram, Twitter and more
  3. Engage customers better and help them take a faster journey to checkout
  4. Keep your support on-brand and deliver a seamless customer experience
  5. Create happier customers, convert more carts and boost sales.

Flexible, pay-per-ticket pricing - starts at just 40 tickets.

Choose the volume that works best for you, and then easily flex up or down based on your customer demand.

It was never this easy to power up your customer support with real human teams. Questions? Email us at info@chatdesk.com

Add App today and get first 100 tickets FREE.

Lanseringsdatum

Integrerar med

  • Gorgias
  • Zendesk
  • Intercom
  • Freshdesk
  • Yotpo
  • Salesforce

Prissättning 14-dagars gratis testversion

Se alla prisalternativ

Pilot plan

Gratis att installera

First 100 tickets FREE

  • First 100 tickets or 2 weeks (whichever comes first)
  • Zero setup fee for social support
  • Launch support from our Client Success Team
  • FB, IG

Growth plan

$99/månad

Includes 40 solved tickets per month

  • Comes out to $2.50 per ticket
  • Based on tickets solved, not responses (Each ticket can have more than 1 response)
  • Live Chat, Email

Advanced plan

$900/månad

Includes 400 solved tickets per month

  • Get a 7% volume discount, comes out to $2.25 per ticket
  • Facebook, Instagram, Twitter, TikTok, Live Chat, Email

* Alla avgifter debiteras i USD.
** Återkommande avgifter, inklusive månads- eller användningsbaserade avgifter, debiteras var 30:e dag.

Recensioner

5.0 av 5 stjärnor

De samlade omdömen återspeglar appens nuvarande status. De samlade omdömena består av alla app-recensioner men de mest nyliga har prioritet.

Counts per rating level
  • 100 % av betygen är 5 stjärnor
  • 0 % av betygen är 4 stjärnor
  • 0 % av betygen är 3 stjärnor
  • 0 % av betygen är 2 stjärnor
  • 0 % av betygen är 1 stjärnor

Lista över recensioner

Filter and sort reviews

  • WeWoreWhat

    Plats USA
    Tid som ägnats åt att använda appen 16 minuter

    Chatdesk has been so helpful with our customer service - our response times are significantly lower and the team is always so responsive when it comes down to feedback. The agents are available pretty much 24/7 including weekends, which is extremely helpful to us, but also great for the customers. They've made the process seamless by constantly communicating with their team internally and continue to provide us with top notch assistance. Highly recommend them!

  • Outlaw: Bring the scents of adventure to every moment

    Plats USA
    Tid som ägnats åt att använda appen 11 månader

    I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
    We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)

  • FitFighter

    Plats USA
    Tid som ägnats åt att använda appen 43 minuter

    We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

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