Chatdesk 24/7 Customer Support

Get real human support to help you respond faster to customers

From $99/month. 14-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Get 24/7 Customer Support

Respond fast to all your Facebook, Instagram, TikTok comments, Chat and Emails. Respond fast during after hours and peak times.

Increase sales

Drive conversion by answering pre-sale questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.

Connect channels in 1 click

Instantly integrate with all your platforms including Gorgias, Zendesk, Reamaze, Freshdesk, Kustomer, Gladly, Front. No dev work needed

Chatdesk 24/7 Customer Support

Chatdesk 24/7 Customer Support

Chatdesk Scales Customer Service for Your E-commerce Brand

We bring together Superfans of your brand to solve tickets and drive conversions, with responses that perfectly match your brand voice from day one.

With Chatdesk, you can solve repetitive email tickets and increase conversions on Facebook and Instagram comments with personalized customer support.

We help you scale your customer care efficiently with high quality agents who are Superfans of your brand. The Superfans work alongside your support team and free up your time.

You get 24/7 coverage, happier customers and more conversions.

Chatdesk Solves

  • Pre-sale FAQs, Product questions and availability
  • Engagement on Facebook, Instagram & Social Ads
  • Protecting brand reputation by moderating spam & negative comments
  • Order status, Returns, Promo codes, Cancellations, Defects / damages, Address / order changes, Login issues and technical troubleshooting
  • 24/7 support coverage during after hours and peak times
  • Ticket prioritization and tagging
  • Hiring, training & scheduling Superfans of your brand
  • Ensuring consistent brand voice

How it works

  1. Add your channels. Our platform learns from your historical tickets by using machine learning.
  2. Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.
  3. Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

Why Chatdesk is better than Chatbots

  • Chatbots have robotic, impersonal responses to customers. Chatdesk gives you personalized responses from Superfans of your brand
  • For bots, you have to setup scripts, flows, FAQ responses and keep them up to date. With Chatdesk, your Chatdesk Experts can start responding to customers in 1 day. No pre-work needed
  • For chatbots, when your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes. With Chatdesk, you can make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Low pricing

Set your monthly budget and scale up and down at any time. You only pay per ticket solved. No upfront costs.

Launch in days

No dev work or training needed. Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).

Launch date

Integrates with

  • Gorgias
  • Zendesk
  • Kustomer
  • Facebook
  • Instagram
  • TikTok
Chatdesk 24/7 Customer Support

Chatdesk 24/7 Customer Support

Chatdesk Scales Customer Service for Your E-commerce Brand

We bring together Superfans of your brand to solve tickets and drive conversions, with responses that perfectly match your brand voice from day one.

With Chatdesk, you can solve repetitive email tickets and increase conversions on Facebook and Instagram comments with personalized customer support.

We help you scale your customer care efficiently with high quality agents who are Superfans of your brand. The Superfans work alongside your support team and free up your time.

You get 24/7 coverage, happier customers and more conversions.

Chatdesk Solves

  • Pre-sale FAQs, Product questions and availability
  • Engagement on Facebook, Instagram & Social Ads
  • Protecting brand reputation by moderating spam & negative comments
  • Order status, Returns, Promo codes, Cancellations, Defects / damages, Address / order changes, Login issues and technical troubleshooting
  • 24/7 support coverage during after hours and peak times
  • Ticket prioritization and tagging
  • Hiring, training & scheduling Superfans of your brand
  • Ensuring consistent brand voice

How it works

  1. Add your channels. Our platform learns from your historical tickets by using machine learning.
  2. Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.
  3. Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

Why Chatdesk is better than Chatbots

  • Chatbots have robotic, impersonal responses to customers. Chatdesk gives you personalized responses from Superfans of your brand
  • For bots, you have to setup scripts, flows, FAQ responses and keep them up to date. With Chatdesk, your Chatdesk Experts can start responding to customers in 1 day. No pre-work needed
  • For chatbots, when your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes. With Chatdesk, you can make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Low pricing

Set your monthly budget and scale up and down at any time. You only pay per ticket solved. No upfront costs.

Launch in days

No dev work or training needed. Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).

Launch date

Integrates with

  • Gorgias
  • Zendesk
  • Kustomer
  • Facebook
  • Instagram
  • TikTok

Pricing 14-day free trial

See all pricing options

Growth plan

$99/month

$25 per each additional 10 tickets

  • Unlimited Customer support agents
  • 40 solved tickets per month included
  • Facebook
  • Instagram
  • Live Chat
  • Email
  • Customer Service

Advanced plan

$900/month

$23 per each additional 10 tickets

  • Unlimited Customer support agents
  • 400 solved tickets per month included
  • Facebook
  • Instagram
  • Live Chat
  • Email
  • Customer Service

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
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  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Outlaw: Bring the scents of adventure to every moment

I don't know what we would do without Chatdesk! Alexander is a hands-down superstar and our ride-or-die wingman. We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. Our internal Customer Satisfaction Manager works with Chatdesk on everything from current responses to new responses. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages. Customers expect responses in a few hours, and there's no way our internal team could provide that level of support. And so you know this is a real review... It isn't always perfect. Sometimes there are different ways that we wish they'd answer. But we send Alex, our account manager, a quick slack message with a screenshot, and he makes a quick correction with our team and it's fixed moving forward. No system will be perfect, but as long as it's imperfect in new and unexpected ways, we're making progress! And Alex has been an essential part of our customer satisfaction team.
We're so glad to work with Chatdesk and I recommend them to all small shop owners. (thanks, y'all - and please pass my appreciation on to all your developers and reps, too.)

FitFighter

We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

FINESSE

Chatdesk has been a huge help for our business. We're a fast growing company and threw a lot of information and scenarios for them to handle in a short amount of time. The team got up to speed quickly. Most of all, they are always open to feedback and very proactive, allowing us to trust them with our customer service.

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