리뷰 (51)

전체 평점
4.9
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2023년 9월 5일

I tried out a few ChatGPT apps, and this is the best app for custom knowledge base needs! Allothers can't really handle the knowledge base and are always giving the wrong answers, but HeiChat is spot on all the Q&A. Their customer service is also reliable and responds quickly, worth subscribing to HeiChat!

MOES
중국
앱 사용 기간 대략 2개월
답글 heicarbook개 2023년 9월 6일

Thank a lot! We are so glad that HeiChat helps!

2023년 10월 16일

Absolutely impressed with this application I've integrated into my website! It utilizes ChatGPT to respond to my customers' inquiries, and the accuracy and responsiveness are unparalleled. It feels like having a 24/7 customer support representative without the overheads. The way it understands and interacts with users is a game-changer for my platform. Highly recommend to anyone looking to enhance their site's user engagement and support!

VillaCon Online
도미니카 공화국
앱 사용 기간 27일
2023년 5월 15일

this app has become an indispensable part of my customer service team. It can access my store policies and product listings without any effort and responds immediately to customers’ queries. It has been an immense help in improving customer satisfaction and increasing sales by providing prompt and accurate information to my customers.

Crazytrys™
미국
앱 사용 기간 17일
2023년 9월 28일

my friend told me about this app, and initially, I was skeptical about just how much it could help boost my sales. However, within weeks of installing, I began to see noticeable improvements in customer interaction and engagement. For instance, there was a significant decrease in the number of abandoned carts, which I believe resulted from the personalized product recommendations that the app was providing to my customers.Before long, this app had already contributed over $300 in sales revenue, completely covering the cost of subscription. While there are still some aspects of the app that could be improved upon, such as the ability to customize the bot’s responses, overall, I am very satisfied with the service it has provided for my store.

Security System Solution
중국
앱 사용 기간 15일
2023년 5월 15일

I was pleasantly surprised by how seamlessly this app integrated with my Shopify store. It streamlined my customer service processes and delivered prompt assistance to my customers, resulting in higher satisfaction rates.

wbstone
중국
앱 사용 기간 5일
2023년 5월 31일에 편집됨

My first impressions (and review) were very negative, however for the last month the App improved significantly and now is much more useful. The Chatbot is now able to "learn" the shop policies and to give relevant answers to questions regarding shipping and return conditions etc. Also the product recommendations improved a lot. The support team is very responsive and open for feedback.
So, to summarise: not yet perfect, but very promising and actually helpful AI Customer service.

Plámenna Fashion Boutique®
불가리아
앱 사용 기간 4개월
답글 heicarbook개 2023년 5월 8일

I am deeply sorry for the inconvenience you experienced. We have fixed the bug and it should be working properly now. Several other stores have already started using it. If you would like to use it again, please reinstall. Thank you for your feedback!

2023년 7월 13일

a client messaged asking for an update on delayed shipment. I find this app automatically pulled up the details and let the customer know it would arrive in 2 more days. The entire exchange took seconds without me having to manually look up anything.
This app handles basic customer requests like order status, tracking, with any language,Now I no longer waste time repeatedly answering the same simple questions.

wanwu
미국
앱 사용 기간 3일
2023년 5월 30일

this app is a must-have app for any Shopify store owner. Since installing it, I have seen a significant reduction in customer inquiries, as the bot is able to quickly and accurately answer any questions. It has been a real time-saver and has allowed me to focus on other areas of my business.

Amotopart
홍콩(중국 특별행정구)
앱 사용 기간 26분
답글 heicarbook개 2023년 5월 30일

Thank you soooooo much!!!!
Hope we can help your business everyday!!!

2023년 5월 10일

I was skeptical about using a chatbot for my customer service needs, but this app has exceeded my expectations. It is easy to install and has seamlessly integrated with my store. Customers love the convenience of being able to chat with the bot and get their questions answered in real-time. I highly recommend this app to anyone looking to improve their customer service.

weedo3d
중국
앱 사용 기간 5분
2023년 6월 21일

I was drowning in customer messages, most just quick questions. I needed to automate responses to regain my time and sanity. This app delivered.A customer recently asked about shipping rates, the bot provided details immediately. "Thanks, that's all I needed!" they replied. Before, that exchange would've taken 15 minutes of back-and-forth. Now the AI handles all such brief queries - over 100 daily. No more wasted hours on unimportant messages.

Vegega_UK
홍콩(중국 특별행정구)
앱 사용 기간 4분