HeiChat: ChatGPT Sales Chatbot
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This app has been incredibly valuable for our team. HeiChat allows us to scale customer support efficiently while delivering fast and accurate answers to our customers. The integration with Shopify is smooth, and the setup process was straightforward. We highly recommend it to any e-commerce business looking to improve customer service.
HeiChat has been a game changer for our business. Since integrating it with Shopify, we have been able to scale our customer support much faster while maintaining a great customer experience. The AI responses are accurate, efficient, and save our team a significant amount of time. Highly recommended.
HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.
HeiChat is so good. It is cleverer than we expected, since it has AI from many leading APIs. Moreover, its helpdesk is so supportive. We plan to use it more and more in the next phase.
HeiChat is the first chatbot I’ve tested that I actually trust in front of my customers.
None of the AI tools I tried ever made it past testing. Answers drifted, were invented, or required constant correction.
HeiChat works out of the box. It starts from a place of reliability. The responses stay consistent and grounded when supported by clear FAQs and policies. It does not require constant babysitting. When accuracy matters, this is the tool you need.
HeiChat is the only app I’ve found that understands not every business needs the same kind of chat. It gives you different ways to approach it, and real control over how it behaves. It adapts to your business, not the other way around.
Product discovery is where it really shines. It’s fast, visual, and feels like part of the shopping experience instead of a separate tool.
Model choice is another major advantage. Being able to match the model to your use case makes a huge difference, as other reviewers have noted.
The team is highly responsive and actively improving the product in meaningful ways.
There’s real depth here. Product discovery, retrieval that actually works, learning over time, clean handoff to a human, strong search, intake, even video. It’s not a collection of features, it’s a cohesive system.
Everything feels intentional. It adds real value without getting in the way, and it runs light with no bloat.
Best in class.
We started using HeiChat from the very first order, and it was recommended by my friend. It works very well; they can choose different AI models for testing, which feels to me like hiring different employees. Our product is completely innovative, and HeiChat can understand our product explanations very well. It feels like having an experienced employee right from the start.
This app is far from being a serious solution for e-commerce.
* The setup is confusing and wastes a lot of time
* The chatbot gives weak and sometimes irrelevant answers
* Performance is unstable and unreliable
* The overall system feels unfinished and unpolished
* It does not deliver real value for sales or customer support
Honestly, it feels like a basic prototype rather than a professional tool. Using it in a real store can actually hurt customer experience instead of improving it.
There are much better, more stable, and more advanced alternatives available.
Not recommended at all.
Thank you for your feedback. We take concerns like this seriously, but we would like to clarify a few important points.
Our app is a Shopify Built for Shopify certified app, not a basic prototype or unfinished product. It has been developed through extensive testing, continuous improvement, and feedback from thousands of merchants.
We also provide a wide range of advanced features and customization options, including marketing widgets, flexible widget design, multiple AI model choices, and third-party integrations. Many merchants value the flexibility and depth of our platform.
Regarding AI response quality, accuracy depends heavily on the business-specific information provided to the system. Since every store is different, we offer merchants the ability to train the AI based on their own products, policies, and workflows. In similar cases, merchants who contacted us for support were able to significantly improve results after proper setup and optimization.
At this time, we have not received any support request from your side. If you experienced issues, we would have been happy to help. Merchant success and satisfaction remain our top priorities, and we are always available to assist.
Wir sind mit der App super zufrieden. Sie ist sehr individuell. Und erleichtert uns den Kundenservice extrem.
Estamos muito felizes com o APP e com o suporte. Recomendamos a todos, com certeza.
We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot can't answer. Highly recommend.
