HeiChat: ChatGPT Sales Chatbot

We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot can't answer. Highly recommend.

Have been using this app for almost a month.

Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would.

Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions.

Product search is also ok, but it is not apparent, so few customers use it.

Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human.

Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.

HeiChat makes customer service so much easier! The setup was quick, and the bot replies instantly with accurate information, although not perfect and still needs some correction on our end. It understands our store policies well and sounds friendly and natural. Great tool for saving time and improving customer experience. Highly recommend!