Ctx: WhatsApp Chat + Marketing

I've been using this app for over a year and it works very well. I never had any problems with it and once I installed another app and it interacted with this one, I contacted technical support and they resolved it very quickly. The truth is that both the app and the support are top-notch.

The app is user-friendly, has some useful features, and has really boosted our engagement. But what stands out the most is their customer support, quick, knowledgeable, and always willing to go the extra mile. Highly recommend!

I have been using Ctx for a year. The best part is its economical for a startup brand and the support is really good, they are just a Whatsapp text away and respond well on time.

I have checked almost all WhatsApp Apps in the Shopify app store but this one is the best. Also, plus point is their customer service is really fast and efficient.

Despite a fairly difficult start with CTX (Meta banned my account just after the integration, not CTX fault ..) the support team has been very responsive and helped me through the process of setting up and fixing a few things here and there. I haven't yet seen the return of the app, it's only been a couple of weeks, but I have friends who have been using for over a year and can't recommend enough. Give it a go, I am sure you won't be disappointed.

Ho iniziato ad utilizzare la sola chat gratuita, con soddisfazione.
L'app funziona bene, è possibile gestire le conversazioni in modo semplice ed intuitivo. C'è anche il menu personalizzabile, per dare le informazioni più richieste dall'utente in modo automatico.
Nell'ultimo periodo ho aggiunto il servizio a pagamento, per utilizzare whatsapp api e l'invio automatico dei messaggi, ho avuto qualche difficoltà iniziale ma il supporto mi ha aiutato molto e sono riuscito a risolvere velocemente il problema.
App che consiglio assolutamente.
grazie!

I started using free chat only, with satisfaction.
The app works well, you can manage conversations in a simple and intuitive way. There is also a customizable menu, to provide the information most requested by the user automatically.
Recently I added the paid service, to use WhatsApp API and automatic sending of messages. I had some initial difficulties but the support helped me a lot and I managed to resolve the problem quickly.
App that I absolutely recommend.
Thank you!

Great app with many Whatsapp marketing features at a reasonable rate. It can surely give ROI of several times of investment made.
Three great features I found
1) Whatsapp chat with FAQ and Track Order page to reduce support requests
2) Abandoned cart feature with 2 reminders that can be scheduled
3) Broadcast feature with ability to easily import contacts from Shopify. Tool can format phone nos automatically

Accomplishes whats expected and more.

Since we have been using the app its been very stable for all of our customer service operations.

Automated notifications work well with the most success rate of all other apps I tried.

Also, everytime I have an idea of how to improve our experience or user experience, they work diligently to fix or create the feature.

Great customer experience so far!

LETS DO AI AGENTS NEXT <3

Good app. We have been using it for more than 6 months. Great for Abandoned Cart Recovery and COD Confirmation. We are still trying the marketing features of the app. The Support is extremely prompt and helpful, unlike other Shopify apps, they solve issues via proper Gmeet and enable timely work flow. Would highly recommend this app for D2C.

I've been using the CTX WhatsApp Chat application for a while now, and it's been a very useful tool for managing customer communication effectively. The interface is clean and user-friendly, making it easy to navigate and stay organized across multiple chats.
Highly recommended for any business looking to streamline their WhatsApp engagement professionally!