Reviews (248)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions and marketing, particularly valuing its abandoned cart recovery and order confirmation features. It supports automated responses and notifications, offers chat management, marketing broadcasts, and customer engagement with an intuitive interface. Its performance is stable and integrates reliably. Exceptional customer support is frequently highlighted, with the team assisting in setup, troubleshooting, and customization.

December 11, 2018

I used this app and it's perfect

MAA ALTHAHAB
Türkiye
Over 1 year using the app
August 10, 2020

App is good, Customer R able 2 whatsapp to us. They are using often. We are able to whatsapp back to them easy.

Naviluna Artisan Chocolate
India
6 months using the app
Edited August 17, 2019

Good Function, Get to reach customer, via whatsapp, improve conversion and sale , keep customer happy,

Amerrich Pte Ltd - TeakCo
Singapore
4 months using the app
Edited August 1, 2020

Excellent support from the team. Instant support! App is working well, even in manual message i have recovered 9% of abandoned cart..Good for India.

justreal deal
India
2 months using the app
March 26, 2018

Works fine and it is free (no a very usual thing in those days on Shopify).

Thespanishfactory
United Kingdom
13 days using the app
October 18, 2019

appena istallata per ora sembra ok vediamo con l'utilizzo vi aggiornero nel caso di problemi grazie

timbriexlibris
Italy
10 days using the app
Edited November 15, 2024

Using free version 3 years ,Now trying the Paid . But this company need to give good support ,

Rankersnotes
India
Almost 3 years using the app
January 28, 2020

Good app for abandoned cart recovery, Not good for Whatsapp share as its not available on desktop plus only for limited pages not all.

Ovolo Karachi
Pakistan
7 days using the app
Softpulse Infotech replied January 28, 2020

Thank you for your review.
We are working on a new update to give WhatsApp sharing feature for desktops also.

December 31, 2018

This is a very useful app and I have been looking for this solution for a while. However a couple of pointers that could make the app a lot better:

1. Have a longer list of abandoned checkouts (10 per page is too less- it should be at least 30 preferably 50)
2. Have an option to 'clean' the phone number- some customers add spaces or country code (when it is default) making their correct number incorrect. In such cases, the app fails to recognize or clean the number and shows it as an incorrect number
3. Make "{customer_first_name}" an available variable as it is much better to address customers with their first name rather than full name
4. It would be super great if you can include product name variable as an available variable in the auto message.

The Mom Store
India
About 3 hours using the app
April 25, 2020

It can do better, Hope it works as needed. It's a 60 days free trial. Please have someone from your team contact us if possible.

INATUR
India
21 minutes using the app