Chatra: chat en vivo y chatbot , 648 reseñas
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Does not work and doesn't notify me when someone is trying to chat, I have the paid version and it does not come along with any sort of support besides for them telling me I need to turn my volume up on my phone... I know how to use my device that is obviously not the issue. The support team is unwilling to assist, I guess they have not solution for their crappy system.
Excellent app! Recently installed & just received a chat that resulted in a sale! Even if a buyer doesn't use it, I think it might be reassuring to them to know that a human is available. :)
Very easy to set up and use, nice clean interface. Sometimes you just want a simple app and this does the trick. Good customer service if you have any questions. Can't fault it.
The mobile phone app sets this apart from all other solutions i've tried so far. Can't recommend the product or service highly enough.
Very nice chat solution. Easy to install and easy to use. It has resulted in some new business that we would have otherwise lost.
Chatra DOES NOT WORK, only scares away buyers and this for $ 21 per month ((. This chat is not even needed for $ 0 per month, since their bot sends double spam messages to all potential buyers when it is needed to send one message. Set up it impossible because Chatra decided that your offline buyers should see two messages from the bot. Also, the avatars and text inside the chat jump from top to bottom or disappear altogether. Because of this, the offline buyer thinks that an operator has appeared, but actually it is not and that misleads and angers the buyer. Buyers leave, the chat scares off potential customers. And technical support clearly doesn’t even know how the chat works and answers with template phrases-blanks like bank employees. There is no feedback, they offer to get out and return your money for this chat, so to speak. P.S. Don't waste your time and money on this app as I did. Now I'm looking for a new chat that just works:) thugs work in support.
We are sorry to hear that you are dissatisfied with Chatra! Basically, you don't like how offline contact form bot messages and welcome widget texts currently work. In offline mode, we send an additional message after the visitor completes the contact form, asking a visitor to consider adding additional details that might help the team answer the question. Some visitors only say greetings in their first message and might leave a website after completing the form, so this message encourages them to send another message with more details. This way, when the team goes online, they can answer the visitor's question right away instead of asking them to specify their question first. There is no way to remove this message completely, but its text can be edited in the settings if necessary.
The other concern is the welcome widget texts that appear when a visitor opens the chat window. If there are no messages yet, this message will appear in the middle of the screen, and if the visitor chatted in the past, this message would appear at the bottom of the screen when the previous browser session ends. It does not appear out of nowhere or "teleport", it appears only if a visitor spends too much time on a website or comes back to it later. The standard browser session lasts for an hour, and most visitors don't stay on a website for that long. These texts are also different for online and offline modes. The welcome texts may contain important information like links to the help section or information about the working hours, so we show them again for returning visitors after a while.
We explained the logic of these messages to you and suggested how to modify the texts. Since we don't have technical means to deactivate these messages for specific users and you were upset, we offered a refund. We appreciate the feedback and are open to suggestions on how to improve our product, and we took some of your points into consideration. However, we cannot make changes overnight.
I love this app and its functionality. It looks great on my webpage and I love how customisable it is. The fact that I can have it on an app, which is very well made I must add, is awesome! I have the ability to talk to potential customers on the go! Get this app, you couldn't possibly regret it!
Priscilla | Founder | www.goldengenesisboutique.co.uk
Nous utilisons CHATRA, et nous sommes content de savoir que le chat a beaucoup évalué, il rends les ventes plus faciles et fluides. Le support est au top , serviable et consciencieux, merci Chatra et bravo!
Charta app is the best way to improve customer communication. It is easy to set up and fun to use. The support team is very helpful and professional. I would recommend it to everyone who is looking for a way to increase sales and hear customer's questions and opinions.
I used this App for my shop someverygood.com, it's very helpful to communicate with my customer,It is very powerful and easy to operate. Highly recommend this app to new user