Recensioner (656)
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All good so far. Chatra was easy to set up and the options for customization are plenty and sufficient. The customer service is quick and helpful. The only thing i suggest is to make it easier to use a custom color for the chat bubble. But that is a detail.
www.blanda-beauty.com
Appallingly unprofessional support interaction with a member of Chatra's "Customer Success" team, & subsequently, management.
As a paid subscriber (since cancelled), I requested an unbranded chat box. This is offered on similar plans by their competitors (Tidio, Live Chat Inc., etc.)
It is standard practice that, following payment for a customer engagement service, the client brand controls the front-facing aesthetics of said service as it pertains to, & interacts with, their website. As an example, Shopify provides an option to remove the "Powered by Shopify" link for paying customers.
Below find Chatra's initial response to my request, verbatim:
"There's currently no setting for removing the "Get ••• Chatra" branding ... We will (only) remove it if you subscribe for (an additional) 6/12-months."
... &, subsequently, a member of Chatra's management:
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Note
On July 28 '17, I signed-up for a free trial, active until August 12.
On August 2, I pre-subscribed to a paid plan valid from August 13 - September 12. This issue occured in the interim "free" period. Naturally, I requested a refund as our paid plan had yet to start.
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"As for the refund, unfortunately we won't be able to provide that, we have a no refund policy outlined in our terms of service. Personally I don't think that taking our reputation hostage & asking for a ransom is the good way to conduct business, but I might have misunderstood you."
I like the functionality but wish customers would interact with it more. I wish there was an easier way to capture their contact information as well.
I used this App for two days and I saw timely update once the customer is vising website or any page. But personally I see people do not want to chat online. This is for US customer, it may not be for other countries.
App is very slow to notify of new customers visiting site and locations of customers is incorrect by far.
i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.
We are sorry to hear that you had problems with our app! According to our records, you contacted us via email and we replied to you with recommendations on how to update the settings to fix the problem. Maybe you missed our email or it got into spam by mistake? Also, please note that you can chat with us on our website chatra.com if you have any questions or difficulties.
Just started using Chatra today. Honestly, I am very surprised how extensive this app is. With its implementation, I'm sure it will help us reach out the customers easier and more efficiently. Thank you for introducing the app to us. Highly recommended.
The tool has been working great for us. easy interaction with people on our site through my phone.
Your ad in Shopify said this was $19 a month (or $15 a month if the full year is paid at once), but after installing it I see that it is $15/mth per agent. All five of my agents are part time and working from home. This would cost me $75 a month. That is insane! Your app is not worth that much money and I am ultra annoyed that your pricing was so wrong. I have wasted too much time on your app. Shame on you for being so deception.
Sorry to hear that! We did not mean to deceive you, you can always check the detailed information about our plans at chatra.com/plans or if you click on the "See all pricing options" button on our Shopify app page. There, we clearly show that the price is per agent, and it's a common practice for helpdesk tools to charge on a per-agent basis.
Also, please note that you don't have to pay for all registered agents in Chatra. For example, if you have 5 agents, but only 2 of them are online at a time, a subscription for 2 agents will be enough. Agents can take turns: when one goes offline, another connects.
We've sent you an email with some additional information. We apologize again for the misunderstanding.
Chatra is super easy to use and really helpful! Service is quick and everyone is nice!