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We are still in our trial phase of this chat app. So far, so very, very good! Easy to install and figure out. Only wish that we could add our logo (or image) in the lower right chat icon. That might be in the subscription service. I dig this app!!!
Excellent program, and great service.
Very good app. You must wanted app. And it is very simple. I used many massaging apps but this one is good
Love the aesthetics of this app! Great app for chatting online with customers! Customer service is fantastic!
~Tai from Luv_Tai Jewelry
www.luvtai.com
Great system and very easy to use. Was a bit confusing at first when I tried to add the app on my phone (I had created the account through the Shopify computer app) and didn't have a password/way to login on the phone. But I received an email a couple of days later with a way to set a password and it's been smooth from there.
I usually leave the app "online" most of every day, since I'm able to work/produce product very near my laptop. It's nice because often I'll ignore email notifications until a certain time of day, but if I hear the Chatra notification I'll know it's specifically a customer who might need attention and be able to provide them with a response right away/while they're browsing.
Only a few people have used it so far, and of those only one had a legitimate question for me to help with, but I count that as the app being successful. I can definitely see the chat function being used more frequently as my shop visitor count grows (currently I only have around 20-130 visitors per day).
Full disclosure - I did receive a free plan for this app in return for trying it out, but the opinions above are my own.
Incredible way to connect with customers and create reliable customer service. Love the software and platform. Customer service is incredible as well.
Support is always there and I love that I can respond to chats via email!
I love this app as it helps my customers feel like they have someone always helping them every step of the way.
I used this app for online business. It does help a lot on communicate. It is easy to use for information collection, online chat.
Very good so far, works flawlessly. I like that we don't have to connect it with messenger mandatorily