Chatra — Live Chat & Chatbot

This app has been pretty decent so far. I haven't been able to use it a ton yet but from what I have seen, it is user friendly with a professional, clean look.

The reason for not giving it a 5 star rating is for the fact that the login always gets me. I've heard of case sensitive passwords but I don't think I've ever had to worry about login names being case sensitive. I always forget about the case sensitive thing when I try to log in but I'm reminded when it doesn't let me in. It's just an annoying little thing that gets under my skin, it's a bit frustrating.

We are still learning to use ChatBot to retain customers but so far so good. One thing to note, I am not able to initiate the conversation.

easy integration simple to add and use a free chatbot in apps that works great! easy integration simple to add and use a free chatbot in apps that works great!

All good so far. Chatra was easy to set up and the options for customization are plenty and sufficient. The customer service is quick and helpful. The only thing i suggest is to make it easier to use a custom color for the chat bubble. But that is a detail.

www.blanda-beauty.com

Appallingly unprofessional support interaction with a member of Chatra's "Customer Success" team, & subsequently, management.

As a paid subscriber (since cancelled), I requested an unbranded chat box. This is offered on similar plans by their competitors (Tidio, Live Chat Inc., etc.)

It is standard practice that, following payment for a customer engagement service, the client brand controls the front-facing aesthetics of said service as it pertains to, & interacts with, their website. As an example, Shopify provides an option to remove the "Powered by Shopify" link for paying customers.

Below find Chatra's initial response to my request, verbatim:

"There's currently no setting for removing the "Get ••• Chatra" branding ... We will (only) remove it if you subscribe for (an additional) 6/12-months."

... &, subsequently, a member of Chatra's management:

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Note

On July 28 '17, I signed-up for a free trial, active until August 12.

On August 2, I pre-subscribed to a paid plan valid from August 13 - September 12. This issue occured in the interim "free" period. Naturally, I requested a refund as our paid plan had yet to start.

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"As for the refund, unfortunately we won't be able to provide that, we have a no refund policy outlined in our terms of service. Personally I don't think that taking our reputation hostage & asking for a ransom is the good way to conduct business, but I might have misunderstood you."

I like the functionality but wish customers would interact with it more. I wish there was an easier way to capture their contact information as well.

I used this App for two days and I saw timely update once the customer is vising website or any page. But personally I see people do not want to chat online. This is for US customer, it may not be for other countries.

App is very slow to notify of new customers visiting site and locations of customers is incorrect by far.

i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.

Just started using Chatra today. Honestly, I am very surprised how extensive this app is. With its implementation, I'm sure it will help us reach out the customers easier and more efficiently. Thank you for introducing the app to us. Highly recommended.