Chatra — Live Chat & Chatbot

We just Chatra as our website chat application on Shopify and love it! It is easy to use and messages pop up right on my phone so I can respond quickly!

So far so good with Chatra. We've tried multiple different chat apps and this seems to be the one that fits our store www.vuewatches.com the best. The customization is great and easy to use.

The mobile phone app sets this apart from all other solutions i've tried so far. Can't recommend the product or service highly enough.

I have been looking for the perfect chat application for a while.
None of them was perfect and some were quite expensive for their available features.

I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra...

Why I switched from Drift to Chatra?

Drift does have a great look and great features, but their pricing was way off compared to Chatra...

And Chatra also offered a lot more features out of the box for a quarter of the price.

Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for.
And Chatra delivered.

Their onboarding was also very friendly and they gave me all of the answers I was looking for...
Like how to customise the chat button with my own face!

Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers).

And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow!
How nice is this to be able to start searching or writing a reply to your customer even before they post!

Overall, this app really made the cut for me.
I've been using it on my phone and on desktop for the past 2-3 months and it's been great!

UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app).

It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time.

It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.

WONDERFUL app, simply perfect to be able to help my customers, I can't say enough good things. Being able to visualise a customers visit is a huge boon. Seeing what's in there cart to prompt them about questions, is so much better than going in blind!

Very nice chat solution. Easy to install and easy to use. It has resulted in some new business that we would have otherwise lost.

Works great for our store ☺️!we can answer to customers queries very quickly and it is wonderful that there is free plan

EXELLENT APP. very easy to use and great for helping conversions.

Excellent app. Fuss free, easy to install. And I'm up and running. Even snagged a sales deal through the app. What more can I ask for?

Love this app! Easy to use, really useful and gets potential customers over board.