Chatra — Live Chat & Chatbot

This is a nice app with all of the basic features for a very reasonable price. I have had sales I can directly contribute to the app.

A customer yesterday did not know how to add more than one item to cart. As they were able to speak to me directly and instantly, I was able to talk them through it, securing me, not only a multiple sale, but it turns out a customer that collects the niche items I'm selling.

This deserves 6/5 stars.

Tis app in an excellent chat program easy to set up and outstanding live customer service, works perfectly for my site.

I love this app. It's very easy to use and suits us perfectly. I did have a few questions initially regarding some functionality and my questions were answered quickly in a friendly manner. Thanks so much!

Have been using it for a month now. Very stable and reliable. Cool that we can have text visible to visitors in different languages. I highly recommend.

I am on the free version. I keep it over others that have more free features, because I like the pop up. It has a link to frequently asked questions, and image area . Check it at our site www.foreverfused.ca , Forever Fused Glass Memorials

I used this app to communicate with customers better. I really like how it does auto-hello messages. It would be nice if it did more features in the free version.

Very good app, it provides real time visitor plus chat

We've used the app for about a year now and up until about a month ago it worked great. Lately the app has been very buggy. It will randomly crash and you will need to reopen and login. The app is also recognizing customers on the site about 30-60 seconds after they have actually joined the site which is going to throw off any timed triggers you have set. We have dealt with that but today the app is running so slow that customer chats are taking MINUTES to come through to us. Our responses are even showing as "not seen" even though the customer is responding to them. This is a huge issue because customers expect quick responses and unfortunately has resulted in loss sales for us. For $19/month for 1 user these types of issues should not be happening. Anytime you contact support they can't offer a fix.

My recommendation is to try a different app first.

Amazing app. Thanks for fast support