Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.
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This app is a great chatbot app. It is very useful because you can see what the customer is typing before the message is sent. This enables you to give a super fast customer service!
Very easy to install and use this app
Absolutely LOVE this app. It is super easy to install and customize. Within a few minutes of installation I was chatting with customers. My favorite thing about this app is I have been able to convert visitors with questions/concerns to happy customers. It has also provided me with really good insight on common concerns visitors may have. This has allowed me to quickly implement changes, updates, or adding valuable info to the site to reduce confusion and questions.
We use it with 6 agents since a year ago. Works fine, you can trust on it for your business, with excellent support and great team in chatra.io
Great App for a customer chat system. Simple to use and notifications guide you when you are setting the APP. NO CODING NEEDED.
You can create multiple logins and track each users chats and even pool them in to one archive. You can create automated messages using different rules and setup online/offline times.
This App is also great for converting sales as you can see what page your Live Users are looking at and assist at each step of the conversion by opening up a chatline.
Highly recommended.
Jetpilot Team,
A fantastic addition to our store. Much better than native Shopify chat. Great functionality even in the free version
I've used almost every Shopify chat app available, Chatra surpasses everyone in customer service, user compatibility and layout. We will continue to use the service, it's fantastic and highly suggest to all ecommerce stores.
This app has been great and helpful in converting visitors to customers. Not the least bit overwhelming as I once believed live chat could be. The developer has also be incredibly responsive and accommodating. Thank you Chatra.
Super easy to use. Keeps me engaged with customers. I recommend using this app. It's also cool to see where customers are from
This is a game changer. We use this app on our store and it makes a huge difference. From auto response to transfer to a live person. Highly recommended.