Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this live chat and chatbot app for its ease of installation, customization, and robust features like automated responses, real-time customer typing view, and timed messages. It's praised for enhancing customer engagement, boosting sales conversions, and providing immediate support. The free plan is a bonus for smaller businesses. The mobile version is lauded for its convenience, and the app's integration with platforms like Facebook Messenger is valued. Unique features like assigning random "color names" to customers for easy tracking are also favored. The customer service is responsive and helpful.

June 12, 2021

The best chat service that we found for our web store, very intuitive, dynamic, auto-responses, workflow and best of all that each time they are being surpassed, improving, applying new changes all in the position of a better product quality. Congratulations and continue on that path! KALIMA GAMES

Videojuegos
Argentina
Almost 6 years using the app
November 20, 2015

This chat app is our favorite -- it is a really slick, absolutely easy to set up and use. We've used another chat app in the past which was a little buggy, and did not allow you to hide the chat tab (when you were offline). This one lets you hide it so if you're not online, people aren't sending you messages through this, which we find useful.

Qhvbeauty
United States
Over 5 years using the app
December 13, 2017

Excellent application, very easy to use and synchronizes perfectly with the phone and the computer.

Artizanmosaic
Mexico
Over 5 years using the app
March 27, 2018

We were using LiveEngage/LivePerson. Support was bad, UI was bad. Only used this for a few hours, but Chatra is the polar opposite. And cheaper.

So Ill
United States
Over 5 years using the app
November 7, 2016

It's a great app that helps close sales - great customer support too.

Corridor 2
United States
Over 5 years using the app
May 20, 2016

So far I have had a great experience using this LIVE chat. It is easy to use, and just what we needed.

Free Vibrationz
United States
Over 5 years using the app
May 19, 2021

Great App! So easy to use and very organized! Highly recommend for any chat needs you may have. Love the setting where you can also save standard answers.

The Styled Collection
United States
Over 5 years using the app
April 25, 2020

I have used this app for more than a year and find it extremely useful for our business. Its easy to install, the support is fab and customers data is stored for any use in future. Totally recommend it.

Fabilicious Fashion
Denmark
Over 5 years using the app
December 1, 2015

This is a fabulous, user friendly app. It's perfect for when your customers have a quick question and need an instant response.
Our company loves Chatra!
Thank you!

Passion Moon Potions
United States
Over 5 years using the app
December 1, 2017

Such a brilliant app! Chatra allows you to view your customers in real time and communicate with them directly. Can highly recommend for other small businesses.

Beaumont O
United Kingdom
About 5 years using the app