Chatra — Live Chat & Chatbot , 648 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    599
  • 5% of ratings are 4 stars
    32
  • 0% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    4
  • 2% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

April 25, 2017

I used this App for two days and I saw timely update once the customer is vising website or any page. But personally I see people do not want to chat online. This is for US customer, it may not be for other countries.

Lethato
India
3 days using the app
May 10, 2016

Chatra, it works. We've used quite a few chat programs and this one fits 95% of the use cases for it. Simple to use, triggerable for actions users might do--which is very good and you should use. Team management, etc. We'd like to see a jabber server something that could tie in IM to the mix instead of having to keep a window around all the time, but again, not a deal breaker. Also, bonus, they are continually iterating making it better and we love it when developers continue to.. develop. ;)

Imap
United States
1 2 4
1 2 4