Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

May 9, 2017

Great app!. Perfect way to build trust and engage with customers.

Birthstoneboutique
United Kingdom
23 days using the app
January 21, 2021

After trying other apps, I started with Chatra and I am really really satisfied.
I am using the free plan, since for now fits my needs. Vlad helped me countless times to set at the best the app, with a great customer service. Surely when my business will grow, I will consider upgrading to another plan.

OOAKchargers
Italy
22 days using the app
April 10, 2019

I use this app to add a CHAT box to my website. Makes it look very professional and engaging so customers don't feel like they are just wondering in the wilderness! VERY happy with it! Thanks!

BriansFashions
United States
22 days using the app
December 3, 2020

I was looking into numerous apps for engaging visitors via chat. This was by far the most comprehensive and easy to use - both for myself and the on-site visitors. I highly recommend it!

Alicia
Israel
21 days using the app
December 20, 2015

I love Chatra!! Great app - customers are asking questions that they may not have taken the time to email. I feel I am helping my customers have an easy experience when they can ask about sizing or timeline for delivery. THANK YOU CHATRA!!

Luna Maternity Nursing
Canada
21 days using the app
April 7, 2020

Everything working great so far! Was having problems with some other apps and Chatra solved them all.

Wise Line Tools
Canada
21 days using the app
May 12, 2017

I can't imagine anything better! Chatra rocks!

Lonnie G.
Creamtone.com

Creamtone Vintage Design
United States
21 days using the app
January 8, 2021

great chat app, simple and to the point. So far love it...
its list of current users is accurate and very easy to set auto invite and manual as well

Primestyle.com
United States
21 days using the app
January 13, 2016

It is live on www.ethical-trading.com go and check it out. Useful app and serves its purpose well.

Ethical Trading
Malaysia
21 days using the app
Edited October 22, 2020

Great app, helped me connect to my customers and guide them through the shopping process. Even made a sale conversion from this. Support was great too. Fixed an issue I had promptly.

Cuffz
Malaysia
20 days using the app