Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.

March 18, 2020

I've had ALOT of chat apps on my website over the past two years, but this one tops them all I absolutely love it!! It ticks all the boxes, and more!!

HIGHLY RECOMMENDED FOLKS!! Download today

VapeBunkerUK
United Kingdom
20 days using the app
March 20, 2019

Chatra is a wonderful way to interact with your new and existing customers. I love the mini chat and the mobile app that alerts me when someone inquires.

Winterland Boutique
United States
19 days using the app
January 26, 2017

Very good Live chat app on http://www.RandomSwag.com ! Sure I've tried other live chat apps also worked well but with Chatra you also get a phone app that actually works!

Random Swag
United States
19 days using the app
September 18, 2017

Simply brilliant. Easy to set up and really works. I love that you can see what the user is typing before they press send so that you can prepare your response.
Brilliant feature that allows you to see who is online and what page they are on so you can start a chat.

Caroline Ashwood
United Kingdom
18 days using the app
March 28, 2019

This app really helped me when I first launched my website. I was able to take swift action to fix the glitches that were discovered when the first few customers tried to place their orders.

I love that you can integrate with Messenger Chat making it easy to have one place to manage all communication.

Having a chat feature installed for any launch is vital to ensure you are readily available for customers to ask questions but also to be alerted of any issues with the site. It helps you stay on top of things and avoid having frustrated customers.

Great app and a must-have!!

The Unity Shirt
New Zealand
18 days using the app
May 6, 2018

goooooooooooooooooooooooooooooooooooooooooooooood

Sixthgalleria
Pakistan
18 days using the app
October 22, 2020

I really like this app. It has the same features as some of the other chat offerings available but for a much more reasonable investment. I like how I can use it on my Shopify store as well on another ecommerce store not on Shopify.

The Healthy Desk
United States
17 days using the app
Edited April 23, 2020

The Live Chat of Chatra is really good. Visitor use to like to click it to contact us. The Chabot and other features I did not tried, but I was surprised how well the chat worked.

ecodenizen
United States
17 days using the app
July 30, 2021

Chatra changed the game for us. Easy to use & makes communicating with customers so much faster and easier.

Koncept Innovators, LLC
United States
17 days using the app
December 13, 2017

Amazing app, thank you!!! Easy to use, friendly and let me know what the customer interested on the site. Good service!

Hammockup
United States
17 days using the app