Chatra — Live Chat & Chatbot , 641 reviews

Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
December 2, 2015

Chatra is an excellent live chat app which deserves your attention. A breeze to setup and highly customisable options. Love the phone app which brings mobile customer service to a whole new level. Chatra is everything you need in an instant messenger chat app.

Mailbox Big Box
United States
Time spent using app: Over 1 year
December 1, 2015

Chatra is a GREAT live chat app that's been a perfect addition to our online store. We've tried a few different chat apps for our Shopify store, but Chatra was the simplest to setup and the most liked so far, as a bonus their customer service is excellent! Recommend to anyone who would like to be more readily available to their potential customers.

Main Street Oriental Rugs
United States
Time spent using app: 26 days
December 1, 2015

Fantastic app, well-implemented. We love that it lets us be notified whether on PC or mobile, gives customers the sense that we're a major retailer, not just a mom-and-pop.

United States
Time spent using app: Over 4 years
December 1, 2015

This is a fabulous, user friendly app. It's perfect for when your customers have a quick question and need an instant response.
Our company loves Chatra!
Thank you!

Passion Moon Potions
United States
Time spent using app: Over 5 years
Edited November 7, 2016

I really like this app. I can tell a lot of thought went into it and they continue to make improvements. You can personalize the appearance and content so that it reflects your brand/personality. I like that when a customer chats, you can see their geographic location as well as where they are in your shop. I also like that you can set a schedule for when your chat is active. The communication with the developer has been excellent: friendly, helpful and professional.

Art By Kathleen Maunder
Time spent using app: 12 months
November 30, 2015

The mobile phone app sets this apart from all other solutions i've tried so far. Can't recommend the product or service highly enough.

The Smart Explorer
United Kingdom
Time spent using app: 6 months
Edited April 21, 2020

Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet!

Pretty easy to use and enough free features it's worth grabbing as a new store.

I particularly like the ability to add a photo in and make the chat seem personal.

Update April 2020: still on it. Still fantastic.

Time spent using app: Over 4 years
November 25, 2015

Great Live Chat app. Very clear and we especially like the Mac standalone app, really makes it easier to chat with customers. We highly recommend!

Time spent using app: Over 4 years
November 24, 2015

Very impressed by how effective this app is! Lots of my customers are using it to get in touch with a 'quick question' that may not have otherwise been emailed. It creates a more personal exchange, and I feel not only are more browsers becoming buyers, but they are happier with the service and will become repeat customers.

Very happy that I installed this app and I do not hesitate to recommend it or the team behind it. Excellent customer service and help if you need it.

Surya Trading
Time spent using app: 17 days
November 24, 2015

Chatra provided an additional channel of communication which we were definitely missing. Our Customer Interaction has gone up drastically and it's having a positive impact on our conversion rates. So far we've loved Chatra and I don't see that changing with an Awesome Support team standing by to assist us at any time .

Trypakistan Com
United States
Time spent using app: Almost 4 years