Web, desktop or mobile
Chatra allows you to livechat with your customers from one app, desktop or mobile.
Answer questions, clarify concerns, cross-sell and upsell. We’ll help you to increase the number of orders and boost average order value.
Save abandoned carts
An automatic chat message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart
About Live Chat, ChatBot, Cart Saver
Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.
Chatra allows you to see shopper's cart contents in real-time to identify most valuable customers and provide tailored assistance.
Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.
Real-time visitor list
See who's on your website, where are they from, and what they have in their cart. Start chatting with any visitor.
Facebook messenger integration
Answer chat messages sent by Facebook users to your store’s page directly from Chatra.
Live typing insights
See what customers type before they hit "send". Save time on preparing an answer.
Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
Know your customers once they start chatting with you — what page they are on, where are they from, and what device and system they use to access your store.
We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
Intelligent contact form bot
Collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.
Targeted chats (triggers)
Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
Correct answers after sending the chat message.
Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
Looks & feels like a messenger app
Smooth animations, avatars, beautiful design.
Agent photos visible pre-chat
After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality live chat interactions.
Work from a browser, desktop or mobile apps
Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
Free forever plan.
- Help Scout,
See the app in action
Explore how the app works in an example store.View example store
or $15/month billed at $180 once per year
Realtime visitor list
Detailed visitor info
Targeted chat (automations)
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Hot Dress Boutique
The app is easy to use. I like how I can view what the customers are doing in real-time. I recommend this app to new businesses.
Tried multiple chatting apps over the years trying to find the best one. This is by far the easiest to use on both the customer and agent side.
We've been using Chatra for possibly 2 years by now, maybe more. I am so, so, happy with Chatra. I love a company that is constantly trying to make their service better (without changing the price...you know those companies really care about the service and their customers). I find that with most of the apps I own, I'll ask customer service "can it do this? can it do that?"...usually, the answer, as you probably already know from experience is "no, but you can submit a request for it to be added". With Chatra, that hasn't happened yet... I say "can it do this? can it do that?" and they say "yup, here's how. And yes, just like this". Seems like they're asking the questions of themselves before their customers can think up the questions, so the solutions are ready when the customer asks.
To be honest, I hate spending more money on apps, but this one is a really good one. Thanks Chatra!