Avada WhatsApp Chat, FAQ Page
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At first glance you may say "wow look at this cool app it has a ton of great reviews and features", but do not be fooled. The features pick and choose when they want to work and the support is mediocre at best. They pass things on to a different departments that work in time zones across the world so there is isn't any instant support.
At sign up I was told instagram support was coming in 2 weeks ...
Dear Auto Addict USA Store Owner,
This is Liz, Customer Success Leader from Chatty Support Team. Thank you for taking the time to leave your feedback. I sincerely apologize ...
I would give NO stars if I could! I had a page on my website and then it was gone because the app wasn't working properly. Now my website looks like a mess bc this dumb app! Stay away do NOT download this!
Hi The Golden Bros's Store Owner,
This is Liz from the Chatty Support Team. I wanted to follow up on the recent issue you encountered with the FAQ page on your website. I’m ...
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team,
Thank you for taking the time to share your feedback with us.
We understand your concerns, and we would like to address them to ensure you have the best ...
Does not send you instant notifications, help was not useful through support. Stay away from this if you want to offer the best customer support. We have missed multiple conversations because of the lack of notifications/delays. Sometimes we won't be notified at all. USE shopify inbox. Way better.